Bibliography - Books

By category

Auditing

• Accountability, Performance Reporting, Comprehensive Audit ­- An Integrated Perspective, by Guy LeClerc, David Moynagh, Jean-Pierre Boisclair, and Hugh Hanson. Ottawa: CCAF-FCVI, 1996.

• Auditing and Management: Governmental Financial Management for the Twenty-First Century, by the Fraud, Waste, and Abuse Prevention Division (OH). Columbus, OH: Office of the State Auditor, 1997.

• "Believe it or not?": The Emergence of Performance Information Auditing. In Schwartz, R. and Mayne, J. (eds.). Quality Matters: Seeking Confidence in Evaluation, Auditing and Performance Reporting, by J. Mayne and P. Wilkins. New Brunswick, NJ: Transaction Publishers, 2005.

• Performance Auditing: A Measurement Approach, by Ronell B. Raaum and Steven Morgan. Florida: Institute of Internal Auditors, 2001.

• Performance Review in Local Government: A Handbook for Auditors and Local Authorities, by the British Audit Commission. London: HMSO, 1986.

Benchmarking

• Municipal Benchmarks: Assessing Local Performance and Establishing Community Service Standards, by D.N. Ammons. Thousand Oaks, CA: Sage Publications, 1996.

• Quality on the Line: Benchmarks for Success in Internet-Based Distance Education. The Institute for Higher Education Policy, April 2000.

Budgeting

• A Guide to Developing and Using Performance Measures in Results-Based Budgeting, by Mark Friedman. Washington, DC: The Finance Project, May 1997.

• A Guide to Selecting Results and Indicators: Implementing Results-based Budgeting, by Atelia I. Melaville. Washington, DC; The Finance Project, May 1997.

• A Strategy Map for Results-based Budgeting: Moving from Theory to Practice, by Mark Friedman. Washington, DC: The Finance Project, September 1996.

• Develop Performance Incentive/Disincentive Strategies for all Programs Involved in Performance-Based Program Budgeting. Interim Project Report 2000-39. From the Florida Senate Committee on Fiscal Policy, September 1999.

• The Performance Budget Revisited: A Report of State Budget Reform, by K. Carter, ICMA: 1994.

• Performance Budgeting: Experience in Small and Medium-Sized Cities in Iowa, by Alfred Ho. Presented at the ABRM Annual Conference Washington, DC: January 17-20, 2002.

• Performance Measurement and Budgeting: Relearning Old Truths?, by Legislative Commission on Government Administration. Albany, NY: New York State Assembly, 1994.

Colleges and Universities

• A State-by-State Report Card on Higher Education: Prospectus. The National Center for Public Policy and Higher Education, March 2000.

• Alternative Approaches to Outcomes Assessment for Post-Secondary Vocational Education, edited by D.D. Bragg. National Center for Research in Vocational Education: Berkley University, December 1992.

• The Development of Performance Indicators for Higher Education, by H.R. Kells. Paris: OECD, June 1993.

• Education Costs and Performance: A Cost-Effectiveness Analysis, by Hywel Thomas. England: Cassell, 1990.

• Explaining College Costs. Washington, DC: NACUBO, February 2002.

• Focus on the Customer: A New Approach to State-level Accountability Reporting Processes for Higher Education, by Sandra S. Ruppert. Educational Systems Research, July 1998.

• Higher Education Management. Vol. 4. No. 2. Paris: OECD, July 1992.

• The OECD International Education Indicators: A Framework for Analysis, by the Centre for Educational Research and Innovation. Paris: OECD, 1992.

• The Transition from Business as Usual to Funding for Results: State Efforts to Integrate Performance Measures in the Higher Education Budgetary Process, by Brenda Norman Albright. SHEEO, April 1998.

• The Use of Performance Indicators in Higher Education, by Martin Cave, Stephen Hanney, Maurice Kogan, and Gillian Trevett. London: Jessica Kingsley Publishers, 1988.

Criminal Justice and Prisons

• Measuring Prison Results: Ways to Monitor and Evaluate Corrections Performance, by Burt. Washington, DC: National Institute of Justice, June 1981.

• Monitoring the Impacts of Prison and Parole Services: An Initial Examination, by Blair and Hatry, et al. Washington, DC: The Urban Institute Press, July 1977.

• Performance Measures for the Criminal Justice System, by the Bureau of Justice Statistics-Princeton University Study Group on Criminal Justice Performance Measures (NCJ-143505). Washington, DC: U.S. DOJ, October 1993.

• Workload Measurement for Juvenile Justice System Personnel: Practices and Needs, by Hunter Hurst III. US Office of Juvenile Justice and Delinquency Prevention, November 1999.

Economic Development Programs

• Excellence in Managing; Practical Experiences from Community Development Agencies, by Hatry, Morley, Barbour, and Pajunen. Washington, DC: The Urban Institute Press, 1991.

• Factors Related to Local Government Use of Performance Measurement, by John R. Hall. Washington, DC: The Urban Institute, 1978.

• Just the Facts 2001: Key Economic and Social Indicators for New York State, by The Public Policy Institute of New York State, Inc. Albany, NY: PPINYS, 2001.

• Monitoring the Outcomes of Economic Development Programs: A Manual, by Hatry, Fall, Singer, and Liner. Washington, DC: The Urban Institute Press, 1990.

• Performance Measurement in Public Works, by American Public Works Association. Kansas City, MO: APWA, 2000.

• Performance Measurement: Report on a Survey of Private Sector Performance Measures, by Project USA. Washington, DC: Financial Management Service, 1993.

• Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector, by David Osborne and Ted Gaebler. Reading, MA: Addison-Wesley, 1992.

Elementary and Secondary Education

• Accountability: An Action Model for the Public Schools, by Bill DeMont and Roger DeMont. Homewood, IL: ETC Publications, 1975.

• Accountability in Education, edited by Leon M. Lessinger & Ralph W. Tyler. Worthington, OH: Wadsworth Publishing Co, Inc., 1971.

• The Condition of Education, edited by Andrea M Livingston and Simone Miranda. Washington, DC: US Dept. of Education, 1995.

• Developments in School Finance, 1998, edited by William J. Fowler. National Center for Educational Statistics. August 2000.

• Elementary and Secondary Education: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Harry Hatry, James R. Fountain, Jr. and Marita Alexander. Norwalk, CT: GASB, 1989.

• Every Child a Scientist: Achieving Scientific Literacy for All, by the Center for Science, Mathematics, and Engineering Education. National Academy Press, 1997.

• Guide to Program Outcome Measurement for the U.S. Department of Education, by Hatry and Kopczynski. Washington, DC: U.S. DOE- Planning and Evaluation Service, February 1998.

• Indicators for Monitoring Mathematics and Science Education: a Sourcebook, edited by Richard J. Shavelson, Lorraine M. McDonnell, Jeannie Oakes. Santa Monica, CA: RAND Corporation, July 1989.

• Maine Kids Count 2000 Data Book, by the Maine Children's Alliance. Augusta, ME: MCA, February 2000.

• Measuring Up: Questions and Answers About State Roles in Educational Accountability. Washington, DC: US Dept. of Education, November 1988.

• Monitoring Educational Outcomes and Public Attitudes, edited by Keven Gilmartin and Robert Rossi. Palo Alto, CA: American Institute for Research, 1982.

• Performance Indicators for Schools. The Chartered Institute of Public Finance and Accountability. London: 1988.

• Studying School Effectiveness, edited by David Reynolds. Philadelphia: The Falmer Press, 1985.

Fire Department Programs

• Fire Code Inspections and Fire Prevention: What Methods Lead to Success? By Hall and Koss, et al. Washington, DC: The Urban Institute Press, 1979.

• Fire Department Programs: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Robert W. Parry Jr., Florence C. Sharp, Jannet Freeland and Wanda A. Wallace. Norwalk, CT: GASB, 1991.

• Procedures for Improving the Measurement of Local Fire Protection Effectiveness, by Schaenman, Hall, Schainblatt, et al. Washington, DC: The Urban Institute Press, 1977.

General

• A Theory of Nonprofit Organizations, by Avner Ben-Ner. New Haven, CT: Institution for Social and Policy Studies, 1982.

• Achieving Economy, Efficiency and Effectiveness in the Public Sector, by Cyril Tomkins. Edinburgh: The Institute of Chartered Accountants of Scotland, 1987.

• American Bureaucracy, by Peter Woll. New York: Norton & Co., 1963.

• Better Performance Information Needed, by GAO. Report No. GGD-90-44. Washington, DC: GAO, 1990.

• Building a New American State: The Expansion of National Administrative Capacities 1877-1920, by Stephen Skowronek. Cambridge: Cambridge University Press, 1982.

• Citizen’s Charter Indicators: Charting a Course. The Audit Commission. London: HMSO, 1993.

• Comparative Performance Measurement, by Elaine Morley, Scott Bryant, and Harry Hatry. Washington, DC: The Urban Institute, 2001.

• Concepts Statement No. 2: Service Efforts and Accomplishments Reporting, by the Governmental Accounting Standards Board. Norwalk, CT: GASB, April 1994.

• Creating High-Performance Government Organizations: A Practical Guide for Public Managers, edited by Mark Popovich. Jossey-Bass, 1998.

• The Development of Public Services in Western Europe 1660-1930, by Ernest Barker. Hamden, CT: Archon Books, 1966.

• Engaging Citizens in Policy-making: Information, Consultation and Public Participation. Puma Policy Brief No. 10. OECD, July 2001.

• From Vision to Outcomes: Building Blocks for an Accountable Agency, by Lyle Wray and Meg Grove. Hastings, MN: Dakota County, 1990.

• Governing for Performance in the Public Sector. Report presented at the OECD/Germany High-level Symposium. Germany: OECD, March 2002.

• Government of the Future. PUMA Policy Brief No. 9. OECD, June 2001.

• Guide to Performance Measurement for State Agencies. Texas State Auditors Office. Austin, TX: 1995.

• Implementing Performance Measurement in Government, by J.L. Leithe. Chicago: Government Finance Officers Association, 1997.

• Issues in Public Sector Accounting, by Anthony Hopwood and Cyril Tomkins. Oxford, UK: Philop Allan Publishers, Ltd., 1984.

• Liberalism and the Administrative State: The Phenomenology of Governmental Legitimation in Everyday Life, by Robert S. Kravchuk. Syracuse University: Doctoral Dissertation, 1989.

• Maine’s Guide to Performance Measurement, by the Bureau of the Budget and State Planning Office. Augusta, Maine. May 1999.

• Making Performance Measurement Work, by Broom, Harris, Jackson, & Marshall. Washington DC: ASPA, 2001.

• Measuring Performance: A Reference Guide. Alberta Canada Finance Department in the Treasury, 1996.

• Measuring Program Outcomes: A Practical Approach, by Hatry, van Houten, Plantz, and Greenway. Alexandria, VA: United Way of America, 1996.

• Measuring Up: Governing’s Guide to Performance Measurement for Geniuses (and Other Public Managers), by Jonathan Walters. Governing Books: Washington, DC, 1998.

• Out of the Crisis, by W. Edwards Deming. Cambridge, MA: MIT, Center for Advanced Engineering Study, 1986.

• Performance and Credibility, edited by Joseph Wholey, Mark Abramson, Christopher Bellavita. Lexington, MA: D.C. Heath and Co., 1986.

• Performance Measurement: Concepts and Techniques, by the American Society for Public Administration: Center for Accountability and Performance. Washington DC: ASPA, 1999.

• Performance Measurement: Getting Results, by Harry Hatry with contribution from Joseph Wholey. Washington, DC: Urban Institute Press, 1999.

• Performance Reporting by Government Business Enterprises. New York, NY: International Federation of Accountants, January 1996.

• The Profession of Government: The Public Service in Europe, by Brian Chapman. London: Unwin Brothers Ltd., 1963.

• Program Evaluation: Studies Helped Agencies Measure or Explain Program Performance. GAO Report No. GAO/GGD-00-204. Washington, DC: GAO, September 2000.

• Program Measures Supplement and Guide to Improving Performance Measures, by Office of Policy and Management (CT). Hartford: State of Connecticut, 1992.

• Public Sector Performance Measurement: Successful Strategies and Tools, by Charles Bens. Municipal World, 1998.

• Public Service Accountability: A Comparative Perspective, edited by Joseph Jabbra and O.P. Dwivedi. West Hartford, CT: Kumarian Press, Inc., 1989.

• Quicker, Better, Cheaper? Managing Performance in American Government, edited by Dall W. Forsythe. New York: Rockefeller Institute Press, 2001.

• Redefining Government Performance, by K. Ogata and R. Goodkey. Alberta Finance (formerly Alberta Treasury), Canada, July 16, 1998.

• Reinventing Government: Status of NPR Recommendations at 10 Federal Agencies. United States General Accounting Office. September 21, 2000.

• Reporting Financial Performance: A Proposed Approach, by Kathryn Cearns. Norwalk, CT: FASB, 1999.

• Reporting Public Sector Performance. Report of the Controller and Auditor General. 2nd Edition. New Zealand, (2002).

• Results-Oriented Cultures: Using Balanced Expectations to Manage Senior Executive Performance. By GAO. GAO Report Number GAO-02-966. Washington DC: GAO, September 2002.

• Rethinking Democratic Accountability, by Bob Behn. Boston: Brookings Institute, 2001.

• Service Efforts and Accomplishments Reporting Its Time Has Come: An Overview, by Harry P. Hatry, James R. Fountain, Jr., Jonathan M. Sullivan, and Lorraine Kremer. Norwalk, CT: GASB, 1990.

• Statement on Accountability. The Society of Management Accountants of Canada. Ontario, CA: CMA, 1988.

• The Use of Performance Measures, by James B. Edwards. New Jersey: National Association of Accountants, 1986.

• Who Will be the Cat?, by the Center for Performance Measurement. Washington, DC: Price Waterhouse, 1993.

• Working for Results: The American Experience in Enhancing Government Performance. By OECD-PUMA. Berlin, 2002.

Hospitals

Libraries

• Decision Support Systems and Performance Assessment in Academic Libraries, by Roy Adams, et al. New Providence, NJ: Bowker-Saur, 1995.

• How Organisations Measure Success: The Use of Performance Indicators in Government, by Neil Carter, Rudolf Klein, and Patricia Day. London: Routledge, 1990.

• Measuring Academic Library Performance: A Practical Approach. Chicago: American Library Association, 1990.

• Performance Measurement for Public Services in Academic and Research Libraries, by Mary J. Cronin. Washington, DC: Association of Research Libraries, 1985.

Local Government

• A Brief Guide for Performance Measurement in Local Government, by the National Center for Public Productivity. Newark, NJ: Rutgers University, 1997.

• A Practical Guide for Measuring Program Efficiency and Effectiveness in Local Government, by Mark Glover. Tampa, FL: The Innovation Group, 1994.

• Accountability for Performance: Measurement and Monitoring in Local Government, edited by D.N. Ammons. Washington, DC: ICMA, 1995.

• An Elected Officials Guide to Performance Measurement, by Salomon Guajardo and Rosemary McDonnell. Government Finance Officers Association, 2000.

• Balancing Measures: Best Practices in Performance Management. National Performance Review. June 1999.

• Beyond Data: Current Uses of Comparative Performance Measurement in Local Government, by the International City/County Managers Association. Washington, DC: ICMA, 1999.

• Boston Facts and Figures: A Statistical Perspective on Boston’s Government and its Population. Boston Municipal Research Bureau, Inc., 2002.

• Comparative Performance Measurement: FY 1999 Data Report, by the International City/Council Management Association. Washington, DC: ICMA, 2000.

• Does Your Government Measure Up? Basic Tools for Local Officials and Citizens, by Bill Coplin and Carol Dwyer. Syracuse, NY: Syracuse University Press, 2000.

• Efficiency Measurement for Local Government Services - Some Initial Suggestions, by Harry Hatry, et. al. Washington, DC: The Urban Institute, 1979.

• Fairfax County Measures Up: A Manuel for Performance Measures. Maryland: Department of Management and Budget, 2003.

• Improving Municipal Productivity: Work Measurement for Better Management, by the National Commission on Productivity and Work Quality. Washington, DC: NCPWQ, 1975.

• Making Results-Based State Government Work, by Blaine Liner, et. al. The Urban Institute Press: April 2001.

• New York’s Competitiveness: A Scorecard for 13 U.S. Metropolitan Areas, by the Citizens Budget Commission, July 2001.

• The Oregon Option: Early Lessons from a Performance Partnership on Building Results-Driven Accountability, by Barbara Dyer. National Academy of Public Administration. July 1996.

• Paths to Performance in State and Local Government. By The Government Performance Project. Syracuse, NY: Maxwell School, 2003.

• Performance Measurement: A Guide for Local Elected Officials, by The Urban Institute. Washington, DC: The Urban Institute Press, December 1980.

• Performance Management Comes to Washington: A Status Report on the Government Performance and Results Act, by Dale Forsythe. Albany, NY: Rockefeller Institute of Government, 2000.

• Performance Measurement in US Counties: New Research Findings, by E. Berman, J. West, and X. Wang. Paper presented at the 1999 American Society for Public Administration Conference. Washington, DC: ASPA, 1999.

• Serving the American Public: Best Practices in Performance Measurement. Washington, DC: National Performance Review, 1997.

• State Accountability Issues, Challenges, and Strategies, by Bridget Curran. NGA Center for Best Practices: August 1999.

• States, Citizens, and Local Performance Management, by Pat Dusenbury, Blaine Liner, and Elisa Vinson. Washington DC: The Urban Institute, September 2000.

• The Status of Productivity Measurement in State Government: an Initial Examination, by the Urban Institute. Washington, DC: The Urban Institute, 1975.

• Using Performance Measurement in Local Government: A Guide to Improving Decisions, Performance, and Accountability, by Paul D. Epstein. New York: National Civic League Press, 1988.

Managing for Results

• Managing for Results 2002, edited by Mark Abramson and John M. Kamensky. Rowman & Littlefield Publishers, Inc., September 2001.

• Managing for Results: Analytic Challenges in Measuring Performance. By GAO. Report Number GAO/HEHS/GGD-97-138. Washington DC: GAO, May 1997.

• Managing for Results: Building on the Momentum for Strategic Human Capital Reform, by David M. Walker. Paper presented before the Senate Subcommittee on International Security, Proliferation and Federal Services, Committee on Governmental Affairs. Report GAO-02-528T. Washington DC: GAO, March 2002.

• Managing for Results: Barriers to Interagency Coordination. By GAO. Report Number GAO/GGD-00-106. March 2000.

• Managing for Results: Challenges Agencies Face in Producing Credible Performance Information. By GAO. Report Number GAO/GGD-00-52. February 2000.

• Managing for Results: Challenges in Producing Credible Performance Information, by J. Christopher Mihm, Associate Director, Federal Management and Workforce Issues, before Subcommittee on Oversight, Investigations, and Emergency Management, House Committee on Transportation and Infrastructure, March 22, 2000.

• Managing for Results: EPA Faces Challenges in Developing Results-Oriented Performance Goals and Measures, by the GAO. Report Number GAO/RCED-00-77. Washington, DC: GAO, April 28, 2000.

• Managing for Results: Views on Ensuring the Usefulness of Agency Performance Information to Congress, by the GAO. Report presented to the Chairman, Committee on Health, Education, Labor, and Pensions U.S. Senate, January 2000.

• Managing Results: Initiatives in Select American Cities. Washington, DC: National Performance Review, 1995.

• Measurement for Results: Implementing Performance Measures in Local Government Training Package, by the International City/County Management Association. Washington, DC: ICMA, 2000.

• Reengineering for Results: Keys to Success from Government Experience, by the Center for Information Management, National Academy of Public Administration. NAPA, August 1994.

Mass Transit

• Best Value Performance Indicators 2003-2004, by DOT. Washington, DC: Department of Transportation: January 2003.

• Mass Transit: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Wanda A. Wallace. Norwalk, CT: GASB, 1991.

• Monitoring the Effectiveness of State Transportation Services. By Greiner, Hall, Hatry, and Schaenman. Report number DOT-TPA-10-77-23. Washington, DC: U.S. Department of Transportation, 1977.

Police Department Programs

• Improving the Use of Management by Objectives in Police Departments, by Hatry and Greiner. Washington DC: National Institute of Justice, 1986.

• Police Department Programs: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Allan Drebin and Marguerite Brannon. Norwalk, CT: GASB, 1992.

Program Analysis and Evaluation

• Building Innovation into Program Reviews: Analysis of Service Delivery Alternatives, by Hatry, Voytek, and Holmes. Washington, DC: The Urban Institute Press, 1989.

• Designing Evaluations, by the Program Evaluation and Methodology Division of GAO. Washington, DC: GAO, 1984.

• Evaluation: A Systematic Approach, Fourth Edition, by P.H. Rossi and H.E. Freeman. Newbury Park, CA: Sage Publications, 1989.

• Evaluation and Effective Public Management, by Joseph Wholey. Boston: Little, Brown and Company, 1983.

• Evaluation: Promise and Performance, by Joseph S. Wholey. Washington, DC: The Urban Institute Press, 1979.

• Evaluation Strategies for Human Services Programs, by Burt Harrell, Hatry, Rossman, et al. Washington, DC: The Urban Institute Press, 1996.

• Executive Guide: Measuring Performance and Demonstrating Results of Information Technology Investments. GAO report number AIMD-98-89. Washington, DC: GAO, March 1998.

• Getting Results: A Guide for Government Accountability, by Jack A. Brizius and Michael D. Campbell. Washington DC: CGPA, 1991.

• Handbook of Evaluation Research, edited by Elmer Struening and Marcia Guttentag. London: SAGE Publications, 1975.

• Handbook of Practical Program Evaluation, edited by Joseph Wholey, Harry Hatry, and Katherine Newcomer. San Francisco: Jossey-Bass Publishers, 1994.

• How Effective Are Your Community Services? Procedures for Monitoring the Effectiveness of Municipal Services, by Harry Hatry, Louis Blair, Donald Fisk, John Greiner, John Hall, Philip Schaenman. Washington DC: The Urban Institute/ICMA, 1977.

• Performance Measurement and Evaluation: Definitions and Relationships, by the GAO. Report Number GAO/GGD-98-26. Washington, DC: GAO, April 1997.

• The Process of Program Evaluation, by Jon Van Maamen. Washington, DC: National Training Service Press, 1973.

• Program Analysis for State and Local Governments, 2nd edition, by Hatry, Blair, Fisk, and Kimmel. Washington, DC: The Urban Institute Press, 1987.

• Program Planning and Evaluation for the Public Manager, by Ronald Sylvia, Kenneth Meier, Elizabeth Gunn. Monterey, CA: Brooks/Cole Publishing Co., 1985.

• Public Sector Performance—the Critical Role of Evaluation, edited by Keith Mackay. Washington, DC: The World Bank, 1998.

• The Results Act: An Evaluator’s Guide to Assessing Agency Annual Performance Plans. GAO report number GGD-10-1-20. Washington, DC: GAO, April 1998.

• Using Evaluation to Support Performance Management: A Guide for Federal Executives, by Kathryn Newcomer and Mary Ann Scheirer. PriceWaterHouse Cooper Endowment for the Business of Government: January 2001.

• Using Performance Measurement to Improve Public and Nonprofit Programs, New Directions for Evaluation, edited by K. Newcomer. San Francisco: Jossey-Bass, 1997.

Public Assistance Programs

• Focusing on Program Outcomes: A Guide for United Ways, by Martha Taylor Greenway and Harry P. Hatry. Alexandria, VA: United Way of America, 1996.

• Measuring the Performance of Nonprofit Organizations: the State of the Art. Sarasota, FL: The American Accounting Association, Government and Noprofit Section’s Committee on Nonprofit Entities’ Performance Measures, 1989.

• Toward a More Perfect Union: Basic Skills, Poor Families, and Our Economic Future, by Gordon Berlin& Andrew Sum. New York: The Ford Foundation, 1988.

Public Health

• Evaluation of the Senior Nutrition Program for the Montgomery County Department of Family Resources, by Hendricks and Hatry. Washington, DC: MH Associates, November 1985.

• Food Assistance: Research Provides Limited Information on the Effectiveness of Specific WIC Nutrition Services, by the GAO. Report Number GAO 01-442. March 30, 2001.

• Health: What is it Worth? Measures of Health Benefits, edited by Selma Mushkin and David Dunlop. New York: Pergamon Press, 1979.

• Performance Measurement for State Boards of Nursing: Phase One Findings. By E. Morely, H. P. Hatry, and R. R. Bovbjerg. Chicago: National Council of State Boards of Nursing, December 1998.

• Public Health: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Vivian L. Carpenter, John B. Walter, Jr. and Linda Ruchala. Norwalk, CT: GASB, 1991.

• Substance Use and Delinquency Among Inner City Adolescents, by Brounstein, Hatry, Altschuler, and Blair. Washington, DC: U.S. Department of Justice, the National Institute of Justice, and Office of Juvenile and Delinquency Prevention, The Urban Institute Press, 1990.

Quality

• Engaging Citizens in Achieving Results that matter: A Model for Effective 21st Century Governance, by Paul Epstein, Lyle Wray, Martha Marshall, and Stuart Grifel. Report presented at ASPA’s Center for Accountability and Performance conference, February 2000.

• Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries. IFLA Publication, v. 76. New Providence, NJ: Bowker-Saur, 1996.

Recreation and Community Services

• How Effective Are Your Community Recreation Services? By Fisk, Hatry, Hudak, Webb, and Fiore. Washington, DC: Bureau of Outdoor Recreation, U.S. Department of the Interior, April 1973.

• How Effective Are Your Community Services? Procedures for Measuring Their Quality, 2nd edition, by Hatry, Blair, Fisk, Greiner, Hall, and Schaenman. Washington, DC: ICMA and the Urban Institute Press, 1992.

• Measuring the Effectiveness of Local Government Services: Recreation, by Hatry and Dunn. Washington, DC: The Urban Institute Press, 1971.

Road Maintenance

• Road Maintenance: Service Efforts and Accomplishments Reporting, Its Time Has Come, by William A. Hyman and Joan A. Allen. Norwalk, CT: GASB, 1993.

Sanitation Collection and Disposal

• Sanitation Collection and Disposal: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Marc A. Rubin, Marc A., Norwalk, CT: GASB, 1991.

Surveys

• Citizen Surveys: How to Do Them, How to Use Them, What they Mean, 2nd ed., by Michelle Kobayashi and Thomas Miller. Washington DC: ICMA, 2000.

• Citizen Surveys: How to do Them, How to Use Them, What They Mean, by Thomas Miller and Michelle Miller. Washington, DC: ICMA, 1991.

• Customer Surveys for Agency Managers: What Managers Need to Know, by Harry P. Hatry, John E. Marcotte, Therese van Houten and Carol H. Weiss. Washington, DC: The Urban Institute Press, 1997.

• Customer Surveys for Agency Managers: What Managers Need to Know, by Hatry, Marcotte, Houten and Weiss. Washington DC: Urban Institute Press, 2000.

• Government Effectiveness Index: A Cross-State Survey, by James Stergios. The Center for Restructuring Government. Boston, MA: Pioneer Institute, November 2000.

• How to Conduct a Citizen Survey, by Therese Van Houten, and Harry P. Hatry. Planning Advisory Service Report No. 404. Chicago: American Planning Association, November 1987.

• State Survey on Performance Measures 1996-97, by Melodie E. Christal. SHEEO. April 1998.

Water and Wastewater Treatment

• Measuring Progress of Estuary Programs: A Manual, by Blaine E. Liner, Harry P. Hatry and Shelli Rossman. Report number EPA 842-B-94-008. Washington, DC: U. S. EPA - Office of Water, November 1994.

• Water and Wastewater Treatment: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Priscilla A. Burnaby and Susan H. Herhold. Norwalk, CT: GASB, 1990.