Bibliography - Books

By year

2006

• Community perspectives on the preparation and reporting of public sector performance indicators. Chapter in Open to the Public: Evaluation in the Public Arena, by P. Wilkins. Transaction Publishers, (Forthcoming) 2006.

2005

• "Believe it or not?": The Emergence of Performance Information Auditing. In Schwartz, R. and Mayne, J. (eds.). Quality Matters: Seeking Confidence in Evaluation, Auditing and Performance Reporting, by J. Mayne and P. Wilkins. New Brunswick, NJ: Transaction Publishers, 2005.

2003

• Best Value Performance Indicators 2003-2004, by DOT. Washington, DC: Department of Transportation: January 2003.

• Fairfax County Measures Up: A Manuel for Performance Measures. Maryland: Department of Management and Budget, 2003.

• Paths to Performance in State and Local Government. By The Government Performance Project. Syracuse, NY: Maxwell School, 2003.

2002

• Boston Facts and Figures: A Statistical Perspective on Boston’s Government and its Population. Boston Municipal Research Bureau, Inc., 2002.

• Explaining College Costs. Washington, DC: NACUBO, February 2002.

• Governing for Performance in the Public Sector. Report presented at the OECD/Germany High-level Symposium. Germany: OECD, March 2002.

• Managing for Results: Building on the Momentum for Strategic Human Capital Reform, by David M. Walker. Paper presented before the Senate Subcommittee on International Security, Proliferation and Federal Services, Committee on Governmental Affairs. Report GAO-02-528T. Washington DC: GAO, March 2002.

• Performance Budgeting: Experience in Small and Medium-Sized Cities in Iowa, by Alfred Ho. Presented at the ABRM Annual Conference Washington, DC: January 17-20, 2002.

• Reporting Public Sector Performance. Report of the Controller and Auditor General. 2nd Edition. New Zealand, (2002).

• Results-Oriented Cultures: Using Balanced Expectations to Manage Senior Executive Performance. By GAO. GAO Report Number GAO-02-966. Washington DC: GAO, September 2002.

• Working for Results: The American Experience in Enhancing Government Performance. By OECD-PUMA. Berlin, 2002.

2001

• Comparative Performance Measurement, by Elaine Morley, Scott Bryant, and Harry Hatry. Washington, DC: The Urban Institute, 2001.

• Engaging Citizens in Policy-making: Information, Consultation and Public Participation. Puma Policy Brief No. 10. OECD, July 2001.

• Food Assistance: Research Provides Limited Information on the Effectiveness of Specific WIC Nutrition Services, by the GAO. Report Number GAO 01-442. March 30, 2001.

• Government of the Future. PUMA Policy Brief No. 9. OECD, June 2001.

• Just the Facts 2001: Key Economic and Social Indicators for New York State, by The Public Policy Institute of New York State, Inc. Albany, NY: PPINYS, 2001.

• Making Performance Measurement Work, by Broom, Harris, Jackson, & Marshall. Washington DC: ASPA, 2001.

• Making Results-Based State Government Work, by Blaine Liner, et. al. The Urban Institute Press: April 2001.

• Managing for Results 2002, edited by Mark Abramson and John M. Kamensky. Rowman & Littlefield Publishers, Inc., September 2001.

• New York’s Competitiveness: A Scorecard for 13 U.S. Metropolitan Areas, by the Citizens Budget Commission, July 2001.

• Performance Auditing: A Measurement Approach, by Ronell B. Raaum and Steven Morgan. Florida: Institute of Internal Auditors, 2001.

• Performance Management Comes to Washington: A Status Report on the Government Performance and Results Act, by Dale Forsythe. Albany, NY: Rockefeller Institute of Government, 2000.

• Quicker, Better, Cheaper? Managing Performance in American Government, edited by Dall W. Forsythe. New York: Rockefeller Institute Press, 2001.

• Rethinking Democratic Accountability, by Bob Behn. Boston: Brookings Institute, 2001.

• Using Evaluation to Support Performance Management: A Guide for Federal Executives, by Kathryn Newcomer and Mary Ann Scheirer. PriceWaterHouse Cooper Endowment for the Business of Government: January 2001.

2000

• A State-by-State Report Card on Higher Education: Prospectus. The National Center for Public Policy and Higher Education, March 2000.

• An Elected Officials Guide to Performance Measurement, by Salomon Guajardo and Rosemary McDonnell. Government Finance Officers Association, 2000.

• Citizen Surveys: How to Do Them, How to Use Them, What they Mean, 2nd ed., by Michelle Kobayashi and Thomas Miller. Washington DC: ICMA, 2000.

• Comparative Performance Measurement: FY 1999 Data Report, by the International City/Council Management Association. Washington, DC: ICMA, 2000.

• Customer Surveys for Agency Managers: What Managers Need to Know, by Hatry, Marcotte, Houten and Weiss. Washington DC: Urban Institute Press, 2000.

• Developments in School Finance, 1998, edited by William J. Fowler. National Center for Educational Statistics. August 2000.

• Does Your Government Measure Up? Basic Tools for Local Officials and Citizens, by Bill Coplin and Carol Dwyer. Syracuse, NY: Syracuse University Press, 2000.

• Engaging Citizens in Achieving Results that matter: A Model for Effective 21st Century Governance, by Paul Epstein, Lyle Wray, Martha Marshall, and Stuart Grifel. Report presented at ASPA’s Center for Accountability and Performance conference, February 2000.

• Government Effectiveness Index: A Cross-State Survey, by James Stergios. The Center for Restructuring Government. Boston, MA: Pioneer Institute, November 2000.

• Maine Kids Count 2000 Data Book, by the Maine Children's Alliance. Augusta, ME: MCA, February 2000.

• Managing for Results: Barriers to Interagency Coordination. By GAO. Report Number GAO/GGD-00-106. March 2000.

• Managing for Results: Challenges Agencies Face in Producing Credible Performance Information. By GAO. Report Number GAO/GGD-00-52. February 2000.

• Managing for Results: Challenges in Producing Credible Performance Information, by J. Christopher Mihm, Associate Director, Federal Management and Workforce Issues, before Subcommittee on Oversight, Investigations, and Emergency Management, House Committee on Transportation and Infrastructure, March 22, 2000.

• Measurement for Results: Implementing Performance Measures in Local Government Training Package, by the International City/County Management Association. Washington, DC: ICMA, 2000.

• Managing for Results: EPA Faces Challenges in Developing Results-Oriented Performance Goals and Measures, by the GAO. Report Number GAO/RCED-00-77. Washington, DC: GAO, April 28, 2000.

• Managing for Results: Views on Ensuring the Usefulness of Agency Performance Information to Congress, by the GAO. Report presented to the Chairman, Committee on Health, Education, Labor, and Pensions U.S. Senate, January 2000.

• Performance Measurement in Public Works, by American Public Works Association. Kansas City, MO: APWA, 2000.

• Program Evaluation: Studies Helped Agencies Measure or Explain Program Performance. GAO Report No. GAO/GGD-00-204. Washington, DC: GAO, September 2000.

• Quality on the Line: Benchmarks for Success in Internet-Based Distance Education. The Institute for Higher Education Policy, April 2000.

• Reinventing Government: Status of NPR Recommendations at 10 Federal Agencies. United States General Accounting Office. September 21, 2000.

• States, Citizens, and Local Performance Management, by Pat Dusenbury, Blaine Liner, and Elisa Vinson. Washington DC: The Urban Institute, September 2000.

1999

• Balancing Measures: Best Practices in Performance Management. National Performance Review. June 1999.

• Beyond Data: Current Uses of Comparative Performance Measurement in Local Government, by the International City/County Managers Association. Washington, DC: ICMA, 1999.

• Develop Performance Incentive/Disincentive Strategies for all Programs Involved in Performance-Based Program Budgeting. Interim Project Report 2000-39. From the Florida Senate Committee on Fiscal Policy, September 1999.

• Maine’s Guide to Performance Measurement, by the Bureau of the Budget and State Planning Office. Augusta, Maine. May 1999.

• Performance Measurement: Concepts and Techniques, by the American Society for Public Administration: Center for Accountability and Performance. Washington DC: ASPA, 1999.

• Performance Measurement: Getting Results, by Harry Hatry with contribution from Joseph Wholey. Washington, DC: Urban Institute Press, 1999.

• Performance Measurement in US Counties: New Research Findings, by E. Berman, J. West, and X. Wang. Paper presented at the 1999 American Society for Public Administration Conference. Washington, DC: ASPA, 1999.

• Reporting Financial Performance: A Proposed Approach, by Kathryn Cearns. Norwalk, CT: FASB, 1999.

• State Accountability Issues, Challenges, and Strategies, by Bridget Curran. NGA Center for Best Practices: August 1999.

• Workload Measurement for Juvenile Justice System Personnel: Practices and Needs, by Hunter Hurst III. US Office of Juvenile Justice and Delinquency Prevention, November 1999.

1998

• Creating High-Performance Government Organizations: A Practical Guide for Public Managers, edited by Mark Popovich. Jossey-Bass, 1998.

• Executive Guide: Measuring Performance and Demonstrating Results of Information Technology Investments. GAO report number AIMD-98-89. Washington, DC: GAO, March 1998.

• Focus on the Customer: A New Approach to State-level Accountability Reporting Processes for Higher Education, by Sandra S. Ruppert. Educational Systems Research, July 1998.

• Guide to Program Outcome Measurement for the U.S. Department of Education, by Hatry and Kopczynski. Washington, DC: U.S. DOE- Planning and Evaluation Service, February 1998.

• Measuring Up: Governing’s Guide to Performance Measurement for Geniuses (and Other Public Managers), by Jonathan Walters. Governing Books: Washington, DC, 1998.

• Performance Measurement for State Boards of Nursing: Phase One Findings. By E. Morely, H. P. Hatry, and R. R. Bovbjerg. Chicago: National Council of State Boards of Nursing, December 1998.

• Public Sector Performance Measurement: Successful Strategies and Tools, by Charles Bens. Municipal World, 1998.

• Public Sector Performance- the Critical Role of Evaluation, edited by Keith Mackay. Washington, DC: The World Bank, 1998.

• Redefining Government Performance, by K. Ogata and R. Goodkey. Alberta Finance (formerly Alberta Treasury), Canada, July 16, 1998.

• The Results Act: An Evaluator’s Guide to Assessing Agency Annual Performance Plans. GAO report number GGD-10-1-20. Washington, DC: GAO, April 1998.

• State Survey on Performance Measures 1996-97, by Melodie E. Christal. SHEEO. April 1998.

• The Transition from Business as Usual to Funding for Results: State Efforts to Integrate Performance Measures in the Higher Education Budgetary Process, by Brenda Norman Albright. SHEEO, April 1998.

1997

• A Brief Guide for Performance Measurement in Local Government, by the National Center for Public Productivity. Newark, NJ: Rutgers University, 1997.

• A Guide to Developing and Using Performance Measures in Results-Based Budgeting, by Mark Friedman. Washington, DC: The Finance Project, May 1997.

• A Guide to Selecting Results and Indicators: Implementing Results-based Budgeting, by Atelia I. Melaville. Washington, DC; The Finance Project, May 1997.

• Auditing and Management: Governmental Financial Management for the Twenty-First Century, by the Fraud, Waste, and Abuse Prevention Division (OH). Columbus, OH: Office of the State Auditor, 1997.

• Customer Surveys for Agency Managers: What Managers Need to Know, by Harry P. Hatry, John E. Marcotte, Therese van Houten and Carol H. Weiss. Washington, DC: The Urban Institute Press, 1997.

• Every Child a Scientist: Achieving Scientific Literacy for All, by the Center for Science, Mathematics, and Engineering Education. National Academy Press, 1997.

• Managing for Results: Analytic Challenges in Measuring Performance. By GAO. Report Number GAO/HEHS/GGD-97-138. Washington DC: GAO, May 1997.

• Implementing Performance Measurement in Government, by J.L. Leithe. Chicago: Government Finance Officers Association, 1997.

• Performance Measurement and Evaluation: Definitions and Relationships, by the GAO. Report Number GAO/GGD-98-26. Washington, DC: GAO, April 1997.

• Serving the American Public: Best Practices in Performance Measurement. Washington, DC: National Performance Review, 1997.

• Using Performance Measurement to Improve Public and Nonprofit Programs, New Directions for Evaluation, edited by K. Newcomer. San Francisco: Jossey-Bass, 1997.

1996

• A Strategy Map for Results-based Budgeting: Moving from Theory to Practice, by Mark Friedman. Washington, DC: The Finance Project, September 1996.

• Accountability, Performance Reporting, Comprehensive Audit ­- An Integrated Perspective, by Guy LeClerc, David Moynagh, Jean-Pierre Boisclair, and Hugh Hanson. Ottawa: CCAF-FCVI, 1996.

• Evaluation Strategies for Human Services Programs, by Burt Harrell, Hatry, Rossman, et al. Washington, DC: The Urban Institute Press, 1996.

• Focusing on Program Outcomes: A Guide for United Ways, by Martha Taylor Greenway and Harry P. Hatry. Alexandria, VA: United Way of America, 1996.

• Measuring Performance: A Reference Guide. Alberta Canada Finance Department in the Treasury, 1996.

• Measuring Program Outcomes: A Practical Approach, by Hatry, van Houten, Plantz, and Greenway. Alexandria, VA: United Way of America, 1996.

• Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries. IFLA Publication, v. 76. New Providence, NJ: Bowker-Saur, 1996.

• Municipal Benchmarks: Assessing Local Performance and Establishing Community Service Standards, by D.N. Ammons. Thousand Oaks, CA: Sage Publications, 1996.

• The Oregon Option: Early Lessons from a Performance Partnership on Building Results-Driven Accountability, by Barbara Dyer. National Academy of Public Administration. July 1996.

• Performance Reporting by Government Business Enterprises. New York, NY: International Federation of Accountants, January 1996.

1995

• Accountability for Performance: Measurement and Monitoring in Local Government, edited by D.N. Ammons. Washington, DC: ICMA, 1995.

• The Condition of Education, edited by Andrea M Livingston and Simone Miranda. Washington, DC: US Dept. of Education, 1995.

• Decision Support Systems and Performance Assessment in Academic Libraries, by Roy Adams, et al. New Providence, NJ: Bowker-Saur, 1995.

• Guide to Performance Measurement for State Agencies. Texas State Auditors Office. Austin, TX: 1995.

• Managing Results: Initiatives in Select American Cities. Washington, DC: National Performance Review, 1995.

1994

• A Practical Guide for Measuring Program Efficiency and Effectiveness in Local Government, by Mark Glover. Tampa, FL: The Innovation Group, 1994.

• Concepts Statement No. 2: Service Efforts and Accomplishments Reporting, by the Governmental Accounting Standards Board. Norwalk, CT: GASB, April 1994.

• Handbook of Practical Program Evaluation, edited by Joseph Wholey, Harry Hatry, and Katherine Newcomer. San Francisco: Jossey-Bass Publishers, 1994.

• Measuring Progress of Estuary Programs: A Manual, by Blaine E. Liner, Harry P. Hatry and Shelli Rossman. Report number EPA 842-B-94-008. Washington, DC: U. S. EPA - Office of Water, November 1994.

• The Performance Budget Revisited: A Report of State Budget Reform, by K. Carter, ICMA: 1994.

• Performance Measurement and Budgeting: Relearning Old Truths?, by Legislative Commission on Government Administration. Albany, NY: New York State Assembly, 1994.

• Reengineering for Results: Keys to Success from Government Experience, by the Center for Information Management, National Academy of Public Administration. NAPA, August 1994.

1993

• Citizen’s Charter Indicators: Charting a Course. The Audit Commission. London: HMSO, 1993.

• The Development of Performance Indicators for Higher Education, by H.R. Kells. Paris: OECD, June 1993.

• Performance Measurement: Report on a Survey of Private Sector Performance Measures, by Project USA. Washington, DC: Financial Management Service, 1993.

• Performance Measures for the Criminal Justice System, by the Bureau of Justice Statistics-Princeton University Study Group on Criminal Justice Performance Measures (NCJ-143505). Washington, DC: U.S. DOJ, October 1993.

• Road Maintenance: Service Efforts and Accomplishments Reporting, Its Time Has Come, by William A. Hyman and Joan A. Allen. Norwalk, CT: GASB, 1993.

• Who Will be the Cat?, by the Center for Performance Measurement. Washington, DC: Price Waterhouse, 1993.

1992

• Alternative Approaches to Outcomes Assessment for Post-Secondary Vocational Education, edited by D.D. Bragg. National Center for Research in Vocational Education: Berkley University, December 1992.

• Higher Education Management. Vol. 4. No. 2. Paris: OECD, July 1992.

• How Effective Are Your Community Services? Procedures for Measuring Their Quality, 2nd edition, by Hatry, Blair, Fisk, Greiner, Hall, and Schaenman. Washington, DC: ICMA and the Urban Institute Press, 1992.

• The OECD International Education Indicators: A Framework for Analysis, by the Centre for Educational Research and Innovation. Paris: OECD, 1992.

• Police Department Programs: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Allan Drebin and Marguerite Brannon. Norwalk, CT: GASB, 1992.

• Program Measures Supplement and Guide to Improving Performance Measures, by Office of Policy and Management (CT). Hartford: State of Connecticut, 1992.

• Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector, by David Osborne and Ted Gaebler. Reading, MA: Addison-Wesley, 1992.

1991

• Citizen Surveys: How to do Them, How to Use Them, What They Mean, by Thomas Miller and Michelle Miller. Washington, DC: ICMA, 1991.

• Excellence in Managing; Practical Experiences from Community Development Agencies, by Hatry, Morley, Barbour, and Pajunen. Washington, DC: The Urban Institute Press, 1991.

• Fire Department Programs: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Robert W. Parry Jr., Florence C. Sharp, Jannet Freeland and Wanda A. Wallace. Norwalk, CT: GASB, 1991.

• Getting Results: A Guide for Government Accountability, by Jack A. Brizius and Michael D. Campbell. Washington DC: CGPA, 1991.

• Mass Transit: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Wanda A. Wallace. Norwalk, CT: GASB, 1991.

• Public Health: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Vivian L. Carpenter, John B. Walter, Jr. and Linda Ruchala. Norwalk, CT: GASB, 1991.

• Sanitation Collection and Disposal: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Marc A. Rubin, Marc A., Norwalk, CT: GASB, 1991.

1990

• Better Performance Information Needed, by GAO. Report No. GGD-90-44. Washington, DC: GAO, 1990.

• Education Costs and Performance: A Cost-Effectiveness Analysis, by Hywel Thomas. England: Cassell, 1990.

• From Vision to Outcomes: Building Blocks for an Accountable Agency, by Lyle Wray and Meg Grove. Hastings, MN: Dakota County, 1990.

• How Organisations Measure Success: The Use of Performance Indicators in Government, by Neil Carter, Rudolf Klein, and Patricia Day. London: Routledge, 1990.

• Measuring Academic Library Performance: A Practical Approach. Chicago: American Library Association, 1990.

• Monitoring the Outcomes of Economic Development Programs: A Manual, by Hatry, Fall, Singer, and Liner. Washington, DC: The Urban Institute Press, 1990.

• Service Efforts and Accomplishments Reporting Its Time Has Come: An Overview, by Harry P. Hatry, James R. Fountain, Jr., Jonathan M. Sullivan, and Lorraine Kremer. Norwalk, CT: GASB, 1990.

• Substance Use and Delinquency Among Inner City Adolescents, by Brounstein, Hatry, Altschuler, and Blair. Washington, DC: U.S. Department of Justice, the National Institute of Justice, and Office of Juvenile and Delinquency Prevention, The Urban Institute Press, 1990.

• Water and Wastewater Treatment: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Priscilla A. Burnaby and Susan H. Herhold. Norwalk, CT: GASB, 1990.

1980 – 1989

• A Theory of Nonprofit Organizations, by Avner Ben-Ner. New Haven, CT: Institution for Social and Policy Studies, 1982.

• Achieving Economy, Efficiency and Effectiveness in the Public Sector, by Cyril Tomkins. Edinburgh: The Institute of Chartered Accountants of Scotland, 1987.

• Building a New American State: The Expansion of National Administrative Capacities 1877-1920, by Stephen Skowronek. Cambridge: Cambridge University Press, 1982.

• Building Innovation into Program Reviews: Analysis of Service Delivery Alternatives, by Hatry, Voytek, and Holmes. Washington, DC: The Urban Institute Press, 1989.

• Designing Evaluations, by the Program Evaluation and Methodology Division of GAO. Washington, DC: GAO, 1984.

• Elementary and Secondary Education: Service Efforts and Accomplishments Reporting, Its Time Has Come, by Harry Hatry, James R. Fountain, Jr. and Marita Alexander. Norwalk, CT: GASB, 1989.

• Evaluation: A Systematic Approach, Fourth Edition, by P.H. Rossi and H.E. Freeman. Newbury Park, CA: Sage Publications, 1989.

• Evaluation and Effective Public Management, by Joseph Wholey. Boston: Little, Brown and Company, 1983.

• Evaluation of the Senior Nutrition Program for the Montgomery County Department of Family Resources, by Hendricks and Hatry. Washington, DC: MH Associates, November 1985.

• How to Conduct a Citizen Survey, by Therese Van Houten, and Harry P. Hatry. Planning Advisory Service Report No. 404. Chicago: American Planning Association, November 1987.

• Improving the Use of Management by Objectives in Police Departments, by Hatry and Greiner. Washington DC: National Institute of Justice, 1986.

• Indicators for Monitoring Mathematics and Science Education: a Sourcebook, edited by Richard J. Shavelson, Lorraine M. McDonnell, Jeannie Oakes. Santa Monica, CA: RAND Corporation, July 1989.

• Issues in Public Sector Accounting, by Anthony Hopwood and Cyril Tomkins. Oxford, UK: Philop Allan Publishers, Ltd., 1984.

• Liberalism and the Administrative State: The Phenomenology of Governmental Legitimation in Everyday Life, by Robert S. Kravchuk. Syracuse University: Doctoral Dissertation, 1989.

• Measuring Prison Results: Ways to Monitor and Evaluate Corrections Performance, by Burt. Washington, DC: National Institute of Justice, June 1981.

• Measuring the Performance of Nonprofit Organizations: the State of the Art. Sarasota, FL: The American Accounting Association, Government and Noprofit Section’s Committee on Nonprofit Entities’ Performance Measures, 1989.

• Measuring Up: Questions and Answers About State Roles in Educational Accountability. Washington, DC: US Dept. of Education, November 1988.

• Monitoring Educational Outcomes and Public Attitudes, edited by Keven Gilmartin and Robert Rossi. Palo Alto, CA: American Institute for Research, 1982.

• Out of the Crisis, by W. Edwards Deming. Cambridge, MA: MIT, Center for Advanced Engineering Study, 1986.

• Performance and Credibility, edited by Joseph Wholey, Mark Abramson, Christopher Bellavita. Lexington, MA: D.C. Heath and Co., 1986.

• Performance Indicators for Schools. The Chartered Institute of Public Finance and Accountability. London: 1988.

• Performance Measurement: A Guide for Local Elected Officials, by The Urban Institute. Washington, DC: The Urban Institute Press, December 1980.

• Performance Measurement for Public Services in Academic and Research Libraries, by Mary J. Cronin. Washington, DC: Association of Research Libraries, 1985.

• Performance Review in Local Government: A Handbook for Auditors and Local Authorities, by the British Audit Commission. London: HMSO, 1986.

• Program Planning and Evaluation for the Public Manager, by Ronald Sylvia, Kenneth Meier, Elizabeth Gunn. Monterey, CA: Brooks/Cole Publishing Co., 1985.

• Program Analysis for State and Local Governments, 2nd edition, by Hatry, Blair, Fisk, and Kimmel. Washington, DC: The Urban Institute Press, 1987.

• Public Service Accountability: A Comparative Perspective, edited by Joseph Jabbra and O.P. Dwivedi. West Hartford, CT: Kumarian Press, Inc., 1989.

• Statement on Accountability. The Society of Management Accountants of Canada. Ontario, CA: CMA, 1988.

• Studying School Effectiveness, edited by David Reynolds. Philadelphia: The Falmer Press, 1985.

• Toward a More Perfect Union: Basic Skills, Poor Families, and Our Economic Future, by Gordon Berlin& Andrew Sum. New York: The Ford Foundation, 1988.

• The Use of Performance Indicators in Higher Education, by Martin Cave, Stephen Hanney, Maurice Kogan, and Gillian Trevett. London: Jessica Kingsley Publishers, 1988.

• The Use of Performance Measures, by James B. Edwards. New Jersey: National Association of Accountants, 1986.

• Using Performance Measurement in Local Government: A Guide to Improving Decisions, Performance, and Accountability, by Paul D. Epstein. New York: National Civic League Press, 1988.

Pre-1980

• Accountability: An Action Model for the Public Schools, by Bill DeMont and Roger DeMont. Homewood, IL: ETC Publications, 1975.

• Accountability in Education, edited by Leon M. Lessinger & Ralph W. Tyler. Worthington, OH: Wadsworth Publishing Co, Inc., 1971.

• American Bureaucracy, by Peter Woll. New York: Norton & Co., 1963.

• The Development of Public Services in Western Europe 1660-1930, by Ernest Barker. Hamden, CT: Archon Books, 1966.

• Efficiency Measurement for Local Government Services - Some Initial Suggestions, by Harry Hatry, et. al. Washington, DC: The Urban Institute, 1979.

• Evaluation: Promise and Performance, by Joseph S. Wholey. Washington, DC: The Urban Institute Press, 1979.

• Factors Related to Local Government Use of Performance Measurement, by John R. Hall. Washington, DC: The Urban Institute, 1978.

• Fire Code Inspections and Fire Prevention: What Methods Lead to Success? By Hall and Koss, et al. Washington, DC: The Urban Institute Press, 1979.

• Handbook of Evaluation Research, edited by Elmer Struening and Marcia Guttentag. London: SAGE Publications, 1975.

• Health: What is it Worth? Measures of Health Benefits, edited by Selma Mushkin and David Dunlop. New York: Pergamon Press, 1979.

• How Effective Are Your Community Recreation Services? By Fisk, Hatry, Hudak, Webb, and Fiore. Washington, DC: Bureau of Outdoor Recreation, U.S. Department of the Interior, April 1973.

• How Effective Are Your Community Services? Procedures for Monitoring the Effectiveness of Municipal Services, by Harry Hatry, Louis Blair, Donald Fisk, John Greiner, John Hall, Philip Schaenman. Washington DC: The Urban Institute/ICMA, 1977.

• Improving Municipal Productivity: Work Measurement for Better Management, by the National Commission on Productivity and Work Quality. Washington, DC: NCPWQ, 1975.

• Measuring the Effectiveness of Local Government Services: Recreation, by Hatry and Dunn. Washington, DC: The Urban Institute Press, 1971.

• Monitoring the Effectiveness of State Transportation Services. By Greiner, Hall, Hatry, and Schaenman. Report number DOT-TPA-10-77-23. Washington, DC: U.S. Department of Transportation, 1977.

• Monitoring the Impacts of Prison and Parole Services: An Initial Examination, by Blair and Hatry, et al. Washington, DC: The Urban Institute Press, July 1977.

• Procedures for Improving the Measurement of Local Fire Protection Effectiveness, by Schaenman, Hall, Schainblatt, et al. Washington, DC: The Urban Institute Press, 1977.

• The Process of Program Evaluation, by Jon Van Maamen. Washington, DC: National Training Service Press, 1973.

• The Profession of Government: The Public Service in Europe, by Brian Chapman. London: Unwin Brothers Ltd., 1963.

• The Status of Productivity Measurement in State Government: an Initial Examination, by the Urban Institute. Washington, DC: The Urban Institute, 1975.