Bibliography - Journal and news articles

By category

Activity-Based Costing

• "ABC Adoption Hits New High, but is ABC worth Implementation Costs?," by Kip Krumwiede. In Cost Management Update, Issue No. 71 (January 1997): 1-4.

• "The ABC Bandwagon and the Juggernaut of Modernity," by T. Colwyn Jones and David Dugdale. In Accounting, Organizations and Society. Volume 27, Issue 1-2 (January 2002).

• "The ABCs of Activity-Based Costing," by Frederick J. Turk. In NACUBO Business Officer (July 1992): 36-43.

• "Activity-Based Accounting for Total Quality," by Thomas E. Steimer. In Management Accounting (October 1990):39-42.

• "Activity-Based Costing in the Service Sector. The Buckeye National Bank," by Linda Smith Bamber and K. E. Hughes II. In Issues in Accounting Education, Volume 16, Number 3. (August 2001).

• "Activity-Based Costing: Who’s Using It and Why?" by Mohan Nair. In Management Accounting Quarterly. (Spring 2000): 29-33.

• "An ABC Simulation Focusing on Incentives and Innovation," by Andrea Drake, Susan F. Haka, Sue P. Ravenscroft. In Issues in Accounting Education, Volume 16, Number 3. (August 2001).

• "The Art of Using Performance and Cost Data," by William C. Rivenbark. In Local Finance Bulletin, No. 31. (October 2000).

• "As Easy as ABC," by John M. Trussel & Larry N. Bitner. In NACUBO Business Officer (June 1996): 34-39.

• "The Costs of Activity-Based Management," by Peter Armstrong. In Accounting, Organizations and Society. Volume 27, Issue 1-2. (January-2002).

• "How Activity Accounting Works in Government," by David J. Harr. In Management Accounting (September 1990): 36-40.

• "Jumping the Growth Threshold through Activity-Based Cost Management," by Frances Gammell and C.J. McNair. In Management Accounting (September 1994): 37-46.

• "Nine Steps to Implementing ABC," by Angela Norkiewicz. In Management Accounting (April 1994): 28-33.

• "Using Activity-Based Costing for Efficiency and Quality," by Bridget M. Anderson. In Government Finance Review (June 1993: 7-9.

Airports

• "Airports vs. Airlines," by Asia Kepka. In Time Magazine. (June 2001): Y18.

• "Performance Measurement Takes Off at FAA," by Beverly A. Daniel. In PA Times, Vol. 17. No. 4. ASPA. (1 April 1994).

Auditing

• "The Activist Auditor: A New Player in State and Local Politics," by Edward M. Wheat. In Public Administration Review, Vol. 51, No. 5 (September/October 1991):385-391.

• "Auditing for Performance Evaluation," by Mark Penno. In The Accounting Review, Vol. 65, No. 3 (July 1990): 520-536.

• "Auditing Performance Data in Local Government," by William C. Rivenbark and Carla M. Pizzarella. In Public Performance and Management Review, Vol. 25 (June 2002): 412-420.

• "Comprehensive Auditing," by Robert R. LaLonde. In CGA Magazine, (May 1988): 49-52.

• "Concepts of Governmental Auditing," edited by Mortimer A. Dittenhofer. In Readings from the Internal Auditor; Journal of the Institute of Internal Auditors, (July 27, 1978).

• "Evolving Roles for Auditors in Government Performance Measurement," by Grifel, Morgan, and Epstein. National Association of Local Government Auditors. (December 2000).

• "Evolving Roles for Auditors in Government Performance Measurement," by Stuart Griffel, Stephen Morgan, and Paul Epstein. In PA Times. Washington, DC: Center for Accountability and Performance. (July 2001).

• "The Governmental Internal Auditor’s Accountability to the Public," by Dr. Robert J. Freeman. In The Internal Auditor (November/December 1974): 10-11.

• "Local Government Auditing: Improving the Performance of Government in the Next Century," by Helen Niesner. In The Government Accountants Journal, Vol. 48, No. 4 (1999).

• "Monitoring and Auditing Value for Money in the UK: The Scope for Quantitative Analysis," by Paul Anand. In Financial Accountability & Management, (Winter 1988): 253-270.

• "New-Breed Watchdog," by Paul Starobin. In National Journal (August 10, 1991): 1970-1974.

• "New Opportunities: A CPA’s Primer on Performance Auditing," by Linda J. Blessing. In Journal of Accountancy (May 1991): 58-68.

• "Performance Auditing in Local Government: An Exploratory Study of Perceived Efficiency of Municipal Value for Money Auditing in Finland and Norway," by Johnsen, Meklin, Oulasvirta, and Vakkuri. In The European Accounting Review, Vol. 10. No. 3 (2001): 583-599.

• Providing Assurance on Performance Reports: Two jurisdictions compared, by P. Wilkins and J. Mayne. www.audit.gov.au (2002).

• "Should Non-Financial Performance Information be Audited? The Case of Public Service Agreements in UK Government," by Mary Bowerman and Christopher Humphrey. In Australian Accounting Review. Issue 25, Vol. 11, No. 3. (November 2001).

• "The Single Audit Act: A Needed Reform," by W.A. Broadus, Jr. and Joseph D. Comtois. In Journal of Accountancy, (April 1985): 62-70.

• "Value for Money Auditing - Towards Incorporating a Naturalistic Approach," by Martin Grimwood and Cyril Tomkins. In Financial Accountability & Management, (Winter 1986): 251-271.

Balanced Scorecard

• "Balanced Scorecard Two Perspectives," by Kathy Ho Shih-Jen and Ruth B. McKay. In the CPA Journal. (March 2002): 20-25.

• "Balanced Scorecard Interest Group New Home at ASPA." In PA Times. Vol 24, No. 8. (August 2001).

• "The Balanced Scorecard: An Integrative Approach to Performance Evaluation," by Jason Oliveira. In Healthcare Financial Management. (May 2001): 42-46.

• "The Balanced Scorecard: Measures that Drive Performance," by Robert S. Kaplan and David P. Norton. In Harvard Business Review, Vol. 70, No. 1 (January/February 1992): 71-79.

Benchmarking

• "A Proper Mentality for Benchmarking," by David N. Ammons. In Public Administration Review, Vol. 59, No. 2. (March/April 1999): 105-109.

• "Benchmarking and Cost Accounting: the North Carolina Approach," by William C. Rivenbark and K. Lee Carter. In the Journal of Public Budgeting, Accounting, and Financial Management, Vol. 12. (Spring 2000): 125-137.

• "Benchmarking as a Performance Management Tool: Experiences among Municipalities in North Carolina," by David N. Ammons. In the Journal of Public Budgeting, Accounting, and Financial Management, Vol. 12. (Spring 2000): 106-124.

• "The Benchmarking Craze," by Jonathan Walters. In Governing Magazine. (April 1994): 33-37.

• "Benchmarking Facilities Process Improvement in the Emergency Department," by Martin Karpiel. In Healthcare Financial Management. (May 2000): 54-59.

• "Benchmarking in Higher Education," by Barbara S. Shafer & L. Edwin Coate. In NACUBO Business Officer (November 1992): 28-35.

• "Local Government Benchmarking: Lessons from Two Major Multi-Government Efforts," by Charles Coe. In Public Administration Review, Vol. 59, No. 2. (March/April 1999): 110-123.

• "That Old-Time Religion: Efficiency, Benchmarking, and Productivity," by Susan Tinsley Gooden and Samuel Michael McCreary. In Public Administration Review, Vol. 61, No. 1. (January/February 2001): 116-120.

• "Public-Sector Benchmarking: A Practical Approach." In Public Management, ICMA (1994).

• "Seventh Inning Stretch," by Brian Douglas, P. Gerard Shaw, & Robert Shepko. In NACUBO Business Officer (December 1997): 29-33.

Budgeting

• "Assessing the Impact of Performance Budgeting: A Survey of American States," by Katherine Willoughby and Julia E. Melkers. In Government Finance Review, Vol. 17, No. 2 (April 2001): 25.

• "The Benefits and Threats of PBB: An Assessment of Modern Reform," by James F. Smith. In Public Budgeting & Finance, Vol. 19, No.3. (Fall 1999): 3.

• "Budget System Approach," by Thomas D. Lynch. In PAQ (Fall 1989): 321-341.

• "Budgeters’ Views of State Performance-Budgeting Systems: Distinctions across Branches," by Julia Melkers and Katerine Willoughby. In Public Administration Review, Vol. 61, No. 1. (January/February 2001): 54-64.

• "Budgeting Tool Can Help Cities Do More," by Christina Prelto. In The Bond Buyer (November 27, 1995).

• "Committee Favors Performance-Based Budgets," by Bill Rufty. In Lakeland Ledger (March 9, 1994).

• "Goal Setting and Performance Assessment in Municipal Budgeting," by Charles L. Usher & Gary C. Cornia. In Public Administration Review (March/April 1981): 229-235.

• "Implementing PBB: Conflicting Views of Success," by Katherine G. Willoughby and Julia E. Melkers. In Public Budgeting & Finance. (Spring 2000): 105.

• "Influence of Value for Money Audit on Public Administrations: Looking Beyond Appearances," by Danielle Morin. In Financial Accountability & Management, Vol. 17 No. 2 (May 2001).

• "Linking Performance Measurement to Budgeting," by Terry Sharp. In Government Finance Review, Vol. 17, No. 2 (April 2001): 15.

• "Linking Performance Measures to Resource Allocation," by Philip Scheps. In Government Finance Review. (June 2000).

• "The New Business of Government Budgeting: Reporting Non-Financial Performance Information in Victoria," by Tyrone Carlin and James Guthrie. In Australian Accounting Review. Issue 25, Vol. 11, No. 3. (November 2001).

• "Performance Budgeting is on the Move," by Jody L. Harris. In PA Times (August 1999).

• "Performance Budgeting Notes." State of Maine. (May 30, 2000).

• "Performance Budgeting, Thy Name Is…," by A. Ehrenhalt. In Governing, Vol. 8, No. 2 (November 1994): 9-10.

• "Performance Measurement in Budgeting: A Study of County Government," by Xiao Hu Wang. In Public Budgeting & Finance, Vol. 20, No. 3. (Fall 2000).

• "Performance Measurement in State Budgeting: Advancement and Backsliding from 1990 to 1995," by Robert D. Lee, Jr., and Robert C. Burns. In Public Budgeting & Finance. (Spring 2000): 38.

• "Practicing What We Preach: Measuring the Performance of the Finance Office," by Janet M. Kelly and James York. In Government Finance Review. (December 2002): 22-24.

• "Rethinking Budgeting," by Raymond K. Suutari. In CA Magazine (October 1991): 53-55.

• "The Rise and Fall of PPBS in California," by Michael W. Kirst. In Phi Delta Kappan (April 1975): 535-538.

• "Sense and Nonsense about Budget Deficits," by Robert Eisner. In Harvard Business Review (May/June 1993): 99-111.

• "Strengthening Accountability: Incorporating Strategic Planning and Performance Measurement into Budgeting," by J.A. Dupont-Morales and J.E. Harris. In Public Productivity and Management Review, Vol. XVII, No. 3 (Spring 1994): 231-239.

• "Using Performance Measures for Federal Budgeting: Proposals and Prospects," by Philp G. Joyce. In Public Budgeting & Finance (Winter 1993): 3-17.

Citizen Involvement

• "Administrative Agents of Democracy? A Structural Equation. Modeling of Relationship between Public Sector Performance and Citizen Involvement," by Eran Vigoda. In the Journal of Public Administration Research and Theory. (April 2002).

• "Building Regional Success on Citizen-Centered Performance Measurement," by Lyle Wray. In The Regionalist, Vol. 2, No. 4 (Winter 1997): 62-65.

• "’Can’t Get No Satisfaction’: Customers, Citizens, Service, and Satisfaction," by Frank Marini. In Public Administration Review, Vol. 53, No. 2 (March/April 1993): 170-173.

• "Citizen as a Customer: A New Term for Government," by Denis Madden. In Better Management, (2003).

• "Satisfaction with Government Agencies is on the Rise." In PA Times, Vol. 25, No. 1. (January 2002).

• "Standards of Excellence: U.S. Residents’ Evaluations of Local Government Services," by Thomas I. Miller & Michelle A. Miller. In Public Administration Review, Vol. 51, No. 6 (November/December 1991): 503 - 514.

Colleges and Universities

• "A Primer on Performance Indicators." In Research File, Vol. 1, No. 2. Ontario, Ca: Association of Universities and Colleges of Canada. (June 1995).

• "A State Transforms Colleges with ‘Performance Funding’," by Peter Schmidt. In The Chronicle of Higher Education (July 2, 1999): A26-A28.

• "Activity-Based Management for Colleges and Universities," by Russell Milano. In Management Accounting Quarterly. (Spring 2000): 43-48.

• "Adding Bells and Whistles to Financial Reports," by Donna Kilinger. In NACUBO Business Officer, Vol. 24, No. 1 (July 1990): 26-27.

• "Assessing Quality," by Paul Desruisseaux. In The Chronicle of Higher Education (December 7, 1994): A41-42.

• "College and University Financial Reporting: A Survey of Important Financial Decision Makers," by John Engstrom and James R. Fountain. In The Government Accountants Journal (Summer Quarter 1989): 39-49.

• "Colleges and Institutes in B.C. Take an Innovative Look at their Effectiveness," by John Watson and David Moynagh. In BCIT News (March 31, 1993).

• "Colleges and Universities," by Don Chamberlain and Relmond P. Van Daniker. In Service Efforts and Accomplishments Reporting Its Time Has Come: An Overview, by Hatry, Fountain, et al. Norwalk, CT: GASB, (1990).

• "Excellence in Higher Education: Reshaping the Future of Service," by Brent Ruben and Art Fridrich. In Business Officer. NACUBO. (December 2000): 26-30.

• "Focus on Performance Measures," by SHEEO. In Network News, Vol. 17, No. 1 (February 1998).

• "Fund the Performance NOT the Promise," by Joseph C. Burke. In ACB (September/October 1999): 28-32.

• "Implementing Performance Monitoring: A Research and Development Approach," by Gary T. Henry and Kent C. Dickey. In Public Administration Review, Vol. 53, No. 3 (May/June 1993): 203-212.

• "Linking Measurement and Motivation: A Challenge for Education," by Robert D. Behn. In Advances in Educational Administration, Vol. 5 (1997): 15-58.

• "Measures of Institutional Effectiveness at Waukesha County Technical College," by Diana Gonzalez. In SEA Update (GASB), (September 1993).

• "Outcomes Assessment Programs: Historical Perspective and State of the Art," by Sharon L. Kimmell, R. Penny Marquette, and David H Olsen. In Issues in Accounting Education Vol. 13, No. 4 (November 1998): 851-868.

• "Performance-Based Appropriations: Fad or Wave of the Future?," by Anthony P. Carnevale, Neal C. Johnson, & Anne Ruffner Edwards. In The Chronicle of Higher Education (April 10, 1998).

• "Performance Indicators: Information in Search of a Valid and Reliable Use," by E. Raymond Hackett & Sarah D. Carrigan. In Education Policy Analysis Archives, Vol. 6, No. 17 (September 1998).

• "Reporting Performance: Using Financial and Nonfinancial Data," by Teresa P. Gordon & Mary Fischer. In NACUBO Business Officer, Vol. 24, No. 1 (July 1990): 27-31.

• "Service Efforts and Accomplishments Reporting," by Don Chamerlain & Relmond Van Daniker. In NACUBO Business Officer, Vol. 24, No. 1 (July 1990): 32-36.

• "States Increasingly Link Budgets to Performance," by Peter Schmidt. In The Chronicle of Higher Education (July 24, 1998).

• "Using Accounting Student Surveys in an Outcomes Assessment Program," by Nancy Thorley Hill, Susan E. Perry, and Douglas M. Stein. In Issues in Accounting Education Vol. 13, No. 1 (February 1998).

Criminal Justice and Prisons

• "Compendium of Federal Justice Statistics, 1999," John Scalia. In National Criminal Justice Reference Service, No. 59 (July/August 2001).

• "Prisons Run Out of Cells, Money and Choices," by Francis X. Clines. In The New York Times. (May 28, 1993): B7.

• "Sourcebook of Criminal Justice Statistics, 1994-1999," by Ann Pastore and Kathleen Maguire. By the National Criminal Justice Reference Service. No. 59 (July/August 2001).

Economic Development Programs

Elementary and Secondary Education

• "Accountability in Education: the Michigan Experience," by Jerome T. Murphy & David K. Cohen. In The Public Interest (Summer 1974): 53-81.

• "The Best Schools," by the Citizens Housing and Planning Council. In The Urban Prospect, Vol. 4, No. 3 (May/June 1998).

• "Conceptual and Empirical Issues in the Measurement of School Efficiency," by Amy Ellen Schwartz, Ross Rubenstein and Leanna Stiefel. In the National Tax Association Proceedings-1998. Washington, DC: National Tax Association. (1999): 267-274.

• "Cost-Effectiveness and Educational Policy," by Henry M. Levin. In Educational Evaluation and Policy Analysis, Vol. 10, No. 1 (Spring 1988): 51-69.

• "The Economics of Schooling," by Eric A. Hanushek. In The Journal of Economic Literature Vol. 24, No. 3 (September 1986): 1141-1177.

• "Education in America: Fostering Policies for Higher Literacy." In The Journal of State Government Vol. 60, No. 2 (March/April 1987).

• "Grade Reports on View Online, Parents can see Kids’ Work" In The Atlanta Journal-Constitution. (December 20, 2001).

• "Grading for Results," by Thomas Davies. In Governing Magazine. Washington DC: Congressional Quarterly Inc. (August 2002).

• "Holding the Schools Accountable," by Olivia Pickett. In Nation’s City Weekly, Vol. 11, No. 49 (December 12, 1988): 20.

• "How to Teach our Kids." In Newsweek Special Edition (Fall/Winter 1990).

• "In Public Education, Quality Counts, and Mediocrity Doesn’t. What Can Spur the States to do Better?," by Beth Brophy. In Education Week (Spring 1999): 3-7.

• "Linking Teacher Pay to Teaching Performance," by Diane Kittower. In Governing Magazine. (August 2000): 60.

• "Literacy and Accountability," by Rexford Brown. In The Journal of State Government, Vol. 60, No. 2 (March/April 1987): 68-72.

• "Measuring Academic Program Performance and Accountability By Student Achievement and Progress," by Steve Uhlfelder. In Ideas in Action. Vol. 8, No 1, Florida TaxWatch. (October 2000).

• "Measuring School Efficiency Using School-Level Data: Theory and Practice," by Amy Ellen Schwartz, Leanna Stiefel and Ross Rubenstein. In School-Based Financing, Margaret Goertz and Allan Odden, eds. Thousand Oaks, CA: Corwin Press. (1999): 40-75.

• "Money Can’t Buy Straight A’s," by Dan Miller. In City and State. (May 20 - June 2, 1992): 5.

• "Saving our Schools." In Fortune (Spring 1990).

• "School Bureaucracy and Student Performance at the Local Level," by John Bohte. In Public Administration Review, Vol. 61, No. 1. (January/February 2001): 92-99.

• "Schools Taking Tougher Stance with Standards: New Emphasis on Tests and New Penalties," by Tamar Lewin. In The New York Times (September 6, 1999).

• "Schools that Work," by Joan C. Szabo. In Nation’s Business (October 1991): 20-28.

• "Searching for Accountability, Productivity, Etc., Etc.," by Craig Piotrowski. In School Business Affairs (October 1988): 22-26.

• "Service Efforts and Accomplishments: Has Its Time Come?" by Hatry, Harry and James R. Fountain, Jr. In School Business Affairs, Vol. 55, No. 10. (October 1989).

• "Statewide Test Scores are Tepid; Educators see Grades as Gauge," by Maria Newman. In The New York Times (September 23, 1999).

• "Urban Scores Show Huge Room for Improvement," by the Associated Press. CNN Student News (July 22, 2003).

• "Who’s Teaching our Children?" by Susan Tifft. In Time (November 14, 1988): 58.

• "Will Accountability Standards Improve Public Schools? By Daniel G. Swain. In New England Fiscal Facts. Federal Reserve Bank of Boston (Winter 1999/2000).

Fire Department Programs

• "When Do Performance Measures Work? The Case of Fire Communications," by Karyl A. Kinsey. In PA Times. (July 2002): 5.

General

• "10 Ways to Improve Performance Measurement Systems," by Mark L. Frigo and Kip R. Krumwiede. In Cost Management Update No. 96 (April 1999).

• "A Foundation of Good Management Practice in Government: Management by Objectives," by Robert Rodgers and John E. Hunter. In Public Administration Review, Vol. 52, No. 1 (January/February 1992): 27- 39.

• "A Generalized Multiple Criteria Model for Control and Evaluation of Nonprofit Organizations," by Robert Greenberg and Thomas Nunamaker. In Financial Accountability & Management (Winter 1987): 331-342.

• "A Government to Trust and Respect: Rebuilding Citizen-Government Relations for the 21st Century." In The New Public Innovator. (Spring/Summer 1999).

• "A Performance Measurement Method to Meet Clients’ Need," by Maureen McCue. In KPMG Government Services Newsletter (June 1994).

• "A Theory of Worst Practices," by H. George Frederickson. In PA Times, (May 2002): 11.

• "A World View: Watchdogs at Different Global Strengths," by Matthew Sinclair. In Non-Profit Times (July 1, 2002): 11, 24.

• "Accountability: A Requirement, not an Elective," by Keith Geiger. In NEA Today, Vol. 8, No. 8 (April 1990): 2.

• "The Accountability Dilemma," by Robert Behn. In The Kennedy School Bulletin (Autumn 2001).

• "Accounting for Stewardship," by Froystein Gjesdal. In Journal of Accounting Research, Vol. 19, No. 1 (Spring 1981): 208-231.

• "Activity Based Management and Performance Measurement Systems," by Jon Gearhart. In Government Finance Review (February 1999): 13-16.

• "An Overview of Performance Measurement," by R.J. Fischer. In Public Management. Vol. 76, No. 9 (September 1994): S-2 to S-8.

• "Balancing Measures: Best Practices in Performance Management." In National Performance Review (August 1999).

• "Beyond Measurement: Performance-Based Planning for Better Community Outcomes," by Lyle Wray and Martha Marshall. In Healthcare Forum Journal (July 1998): 21-24.

• "Bush Budget Links Dollars to Deeds, Judging Agencies," by Richard W. Stevenson. In The New York Times, (Sunday, February 3, 2002): 1, 20.

• "The Buzz over Balance," by Jonathan Walters. In Governing Magazine, (May 2000): 56-62.

• "California’s Newest Export," by Beth Ann Krier. In L.A. Times (June 5, 1990).

• "The Case for Performance Monitoring," by Joseph Wholey and Harry Hatry. In Public Administration Review, Vol. 52, No. 6 (November/December 1992)

• "Cities Doing Better Job, Study Finds," by Richard Wolf. In USA Today, (January 31, 2000).

• "Comparative Performance Measurement: Insights and Lessons Learned From a Consortium Effort," by Kopczynski and Lombardo. In Public Administration Review. Vol.59, No. 2. (March/April 1999): 124-134.

• "Counties among Leaders in Performance Measurement," by Jim Culotta. In Online County News, Vol. 32. No. 4. Washington, DC: National Association of Counties. (March 6, 2000).

• "Criteria for Developing Performance Measurement Systems in the Public Sector," by N. Tuck and G. Zaleski. In International Journal of Public Administration, Vol. 19, No. 11 & 12 (1945-1978).

• "Cross-Cultural Differences in the Behavioural Consequences of Imposing Performance Evaluation and Reward Systems: An Experimental Investigation," by Vidya N. Awasthi, Chee W. Chow, and Anne Wu. In The International Journal of Accounting, Vol. 36, No. 3. (2001).

• "Data Envelopment Analysis for Managerial Control and Diagnosis," by Michael K. Epstein and John C. Henderson. In Decision Sciences, Vol. 20, No. 1 (Winter 1989): 90-119.

• "Design for Peak Performance," by James E. Rocco. In Nonprofit Management Strategies, Vol. 11, No. 4 (December 1991).

• "Designing Effective Performance Measures." In Questions and Answers for Improving Government Performance. NAPA (June 1999).

• "Developing Performance Dimension Weights for Assessing Public-Sector Programs: Method and Purpose Effects," by Gloria A. Grizzle. In New Directions in Public Administration Research, Vol. 1, No. 2 (January 1987).

• "Distinguished Lecture on Economics in Government: Strengthening the Economy by Rethinking the Role of Federal and State Governments," by Alice M. Rivlin. In Journal of Economic Perspectives, Vol. 5, No. 2 (Spring 1991): 3-14.

• "District of Columbia Government: Progress and Challenges in Performance Management," by the GAO. In the Month in Review. Washington, DC: GAO. (October 3, 2000).

• "Effective Use and Misuse of Performance Measurement," by Burt Perrin. In American Journal of Evaluation, Vol. 19, No. 3 (Fall 1998): 367-379.

• "Eleven Ways to Make Performance Measurement More Useful to Public Managers," by Hatry, Gerhart, and Marshall. In Public Management, (September 1994).

• "Enter the Era of Performance Measurement Reporting," by Dennis J. Duquette and Alexis M. Stowe. In Government Accountant Journal (Summer 1992): 19-31.

• "Evaluating Program and Managerial Efficiency: An Application of Data Development and Analysis to Program Follow Through," by A. Charnes, W.W. Cooper, and E. Rhodes. In The Instiute of Management Sciences Vol 27, No. 6 (1981): 668-697.

• "Excellent Performance," by Robert Kaplan, Steve Kalman, & Shelley Metzenbaum. In The Kennedy School Bulletin (Autumn 2001).

• "Extending the Boundaries of Management Accounting Research: Developing Systems for Performance Management," by David Otley. In British Accounting Review, Volume 33, No. 3. (September 2001).

• "The First Year Experience as an Instrument of Success," by Andrew Robb. Presented at the AUCC Symposium on Measuring Up: Using Indicators to Mange Change. Winnipeg. (November 1993).

• "For Good Measure," by Kelvin F. Cross. In LCMA- The Management Accounting Magazine, Vol. 66, No. 3, (April 1992): 20.

• "Frontiers of Non-Financial Performance Reporting in New Zealand," by Ann Neale and June Pallot. In Australian Accounting Review. Issue 25, Vol. 11, No 3. (November 2001).

• "Future Changes in Financial Reporting: A Primer on GASB," by James R. Fountain, Jr. In Intergovernmental Perspective. (Fall 1990).

• "GASB to take Measure of Government Performance," by Glenn Cheney. In Accounting Today (November 4-24, 2002): 14,16.

• "Get Ready: The Time for Performance Measurement is Finally Coming!" by Paul D. Epstein. In Public Administration Review. Vol. 52 No. 5 (September/October 1992): 513-519.

• "Goal Setting: Determining your Direction and Success," by Barry Smale. In Nonprofit Management Strategies, Vol. 13. No. 8 (April 1994): 1, 11-12.

• "Governmental Accountability," by Wilda F. Meixner. In Today’s CPA (November/December 1989): 53-55.

• "Group Participation in Governmental Accounting Standards Setting: A Cluster Analysis," by Ehsan H. Feroz. In Public Administration Quarterly Vol. 9, No. 4. (Winter 1986): 470-485.

• "High Value Performance Measurement: For Sustainable Results that Matter to Citizens," by Epstein, Solomon, and Grifel. The Bottom Line, Vol. 18, No. 1 (1999).

• "Holding Government Accountable," by James Denn. In Empire State Report (July 1999): 33-36.

• "Implementing Performance Measures," by Liane Levetan. In American City and County. (September 2000).

• "Improving Government Performance," by Derry Ormond. In The OECD Observer, No. 184 (October/November 1993): 3-8.

• "Improving Productivity of Professionals and Managers," by Paul D. Epstein, E. Greenberg, and M. Their. In the Public Productivity Handbook, Marc Holzer, Ed. New York: Marcel Dekker, Inc. (1992).

• "Is GPRA Improving Federal Government?" by Katheryn E. Newcomer and Aaron A. Otto. In PA Times. (January 2000).

• "Latest Twist on Accountability Asks to See Tax Dollars’ Results," by Dana Priest. In The Washington Post (Monday, April 15, 1991): A7

• "Learning to Measure Performance: The Use of Indicators in Organizations," by N. Carter. In Public Administration, Vol. 69, (Spring 1991): 85-101.

• "Making Government ‘Profitable’," by David J. Harry and James T. Godfrey. In Management Accounting (February 1992): 52-57.

• "Management Control Systems: A Key Link between Strategy, Structure and Employee Performance," by John Todd. In Organizational Dynamics (Spring 1977): 65-78.

• "Measuring and Analyzing the Productivity of Professionals and Managers," by Paul D. Epstein. In the Public Productivity Handbook, Marc Holzer, ed. New York: Marcel Dekker, Inc. (1992).

• "Measuring Performance, Making Progress," by P. Lemov. In Governing, Vol. 11, No. 4 (January 1998): 54-58.

• "Measuring Productivity in the Public Sector," by Hatry and Fisk. In Public Productivity Handbook, Marc Holzer, Ed. New York: Marcel Dekker, Inc. (1992).

• "Measuring Up." In NACUBO Business Officer. (May 2000): 18.

• "Measuring Up," by John H. Waterhouse. In CA Magazine. (March 1999): 41.

• "Measuring the Efficiency of Decision Making Units," by A. Charnes, W.W. Cooper, & E. Rhodes. In European Journal of Operational Research (1978): 429-444.

• "Measuring the Performance of Public Services," by Paul D. Epstein. In the Public Productivity Handbook, Marc Holzor, Ed. New York: Marcel Dekker, Inc., (1992).

• "Mini-Symposium on Intergovernmental Comparative Performance Data," by Harry Hatry. In Public Administration Review, Vol. 59, No. 2 (March/April 1999): 101-104.

• "National Academy of Public Administration Academy Urges Wider Use of Performance Monitoring." Press Release. December 26, 1991.

• "Netherlands Accountants Take Lead in Introducing Government Governance Concept," by Peter H.E. Barholomeus. In IFAC Quarterly (April 1999): 21-22.

• "The New Public-Management Paradigm and the Search for Democratic Accountability," by Robert D. Behn. In International Public Management Journal, Vol. 1, No. 2 (1999): 131-165.

• "The New Role of Performance Management," by Omar I. Aguilar. In Cost Management Update, No. 132. (October 2002).

• "Organizational Culture: It’s Importance in Performance Measurement," by S.S. Grifel. In Public Management. Vol. 76, No. 9 (September 1994): S-19 to S-20.

• "Pay for Results: The Brave New World of Pay for Performance," by A.C. Hyde. In the Public Administration Times. ASPA. (April 2001): 4.

• "Performance and Pain," by Jonathan Walters. In Governing Magazine (June 1997).

• "Performance Based Government Models: Building a Track Record," by Cheryle A. Broom. In Public Budgeting and Finance, Vol. 15, No. 4 (Winter 1995): 3-17.

• "Performance Indicators - Promises Unmet: A Response to Perrin," by Jerome A. Winston. In American Journal of Evaluation, Vol. 20, No.1 (Spring 1999): 95-99.

• "Performance is Improved Says Annual Auditor’s Report," by the Office of the Portland City Auditor. In The City Review (January 1998).

• "Performance Measurement: A Historical Perspective," by Deborah Goodall. In Journal of Librarianship, Vol. 20, No. 2 (1988): 128-144.

• "Performance Measurement: Does the Reality Match the Rhetoric? A Rejoinder to Bernstein and Winston," by Burt Perrin. In American Journal of Evaluation, Vol. 20, No.1 (Spring 1999): 101-111.

• "The Performance Measurement Manifesto," by Robert G. Eccles. In Harvard Business Review (January/February 1991): 131-137.

• "Performance Measurement: The Link to Effective Government," by Patricia Tigue & James Greene, Jr. In GAO Research Bulletin (April 1994).

• "Performance Measures for NPOs," by Dale Henderson, Bruce Chase, and Benjamin Woodson. In Journal of Accountancy. (January 2002).

• "Performance Measures - From Resources to Results," by Harold I. Steinberg. In Government Accountants Journal (Fall 1995).

• "The Performance Paradox," by Marshall W. Meyer & Vipin Gupta. In Research in Organizational Behavior Vol. 16 (1994): 307-367.

• "The Post-Capitalist Executive: An Interview with Peter F. Drucker," by T. George Harris. In Harvard Business Review (May/June 1993): 115-122.

• "The Professional Researcher as Change Agent in the Government Performance Movement," By William D. Coplin, Astrid E. Merget, and Carolyn Bourdeaux. In the Journal of Public Administration Research and Theory. (September/October 2002).

• "Public Issues: Private Interests," by Joseph Morschauser. In The Conference Board Information Bulletin, No. 8 (August 1976).

• "Public Needs, Public Purse," by James Q. McCrindell and J. Paul-Émile Roy. In CA Magazine. (December 1998): 37.

• "Putting Teeth into the Efficiency and Effectiveness of Public Services," by Richard E. Brown & James B. Pyers. In Public Administration Review (May/June 1988): 735-742.

• "On Equity in Providing Public Services," by E.S. Savas. In Management Science, Vol. 24, No. 8 (April 1978): 800-808.

• "Raising the Performance Bar," by David N. Ammons. In Popular Government, Vol. 63, No. 3 (Spring 1998).

• "Ralph’s Pretty-Good Grocery versus Ralph’s Super Market: Separating Excellent Agencies from the Good Ones," by Jeff Gill and Kenneth Meier. In Public Administration Review, Vol. 61, No. 1. (January/February 2001): 9-17.

• "Reporting and Verifying the Performance Measures," by Harold I. Steinberg. In the Government Accountants Journal. (Fall 1998).

• "Reporting of Service Efforts and Accomplishments on a Whole of Government Basis," by R. G. Walker. In Australian Accounting Review, Issue 25, Vol. 11, No. 3. (November 2001).

• "Research for Accounting Policy: An Overview," by Robert G. May and Gary L. Sundem. In The Accounting Review (October 1976): 747-763.

• "Restoring Relevance to Local Government Management," by James R. Griesemer. In Public Management (September 1990): 7-12.

• "SEA Taskforce Meeting Held in December," by Gil Crain and D. Scott Showalter. In the Government Accounting and Auditing Update. Vol. 13, No. 2. (February 2002).

• "Service Efforts and Accomplishments Reporting." In Government & Nonprofit Report (June 1994): 1, 4.

• "Service Efforts and Accomplishments (SEA) Reporting." In International Journal of Public Administration, Vol. 18, No. 2&3 Special Issue (1995).

• "Service Efforts and Accomplishments Reporting: Has its Time Really Come?," by Richard E. Brown & James B. Pyers. In Public Budgeting & Finance (Winter 1998): 101-113.

• "Solving the Case of the Enigmatic Third ‘E’," by Warren Chippindale. In CA Magazine (January/February 1988): 38-45.

• "Strategic Performance Monitoring and Management: Using Non-Financial Measures to Improve Corporate Governance," by John Waterhouse, Ph.D., Simon Fraser University, and Ann Svendsen. Core Relation Consulting. (1999).

• "Tailoring Performance Measurement to Fit the Organization: From Generic to Germane," by M. Glazer. In Public Productivity and Management Review, Vol. XIV, No. 3. (Spring 1991): 303-319.

• "Taking Stock of Performance Measurement: Information Resources for Public Managers," by Robert Calia and R. Gregory Michel. In Government Finance Review, Vol. 17, No. 2. (April 2001): 31.

• "Ten Lessons Learned," by Jack Ziegler & Bridget Anderson. In KPMG Government Services Newsletter (June 1994).

• "Toward a Report to Citizens on the State of Their Nation and the Performance of Their Government," by the AGA Taskforce. In The Government Accountants Journal (Fall 1994).

• "Understanding performance Measurement: Results and Accountability," by John DiRenzo & Lawrence S. Herman. In KPMG Government Services Newsletter (June 1994).

• "Use of Performance Measures by GFOA Members," by P. Tigue. In Government Performance Review. Vol. 10, No. 6 (December 1994): 42-45.

• "The Usefulness of Financial and Nonfinancial Performance Information in Resource Allocation Decisions," by Jacqueline L. Reck. In the Journal of Accounting and Public Policy, Vol. 20 (2001): 45-71.

• "Would We Know a Well-Governed City if we Saw One?," by Harry Hatry. In National Civic Review (May/June 1986):142-146.

Hospitals

• "Hospitals," by Richard E. Brown. In Service Efforts and Accomplishments Reporting Its Time Has Come: An Overview, by Hatry, Fountain, et al. Norwalk, CT: GASB. (1990).

Libraries

• "Demand Analysis: Inputs, Outputs, Outcomes, and Productivity," by Thompson Randolph Cummins. In Public Libraries, Vol. 27 (Spring 1988): 10-13.

• "Library Effectiveness: A State of the Art," by American Library Association. Papers from a 1980 ALA Pre-conference. Chicago: ALA. (1980).

• "Measuring Service Efforts and Accomplishments of Museums," by Teresa P. Gordon, Mary Alice Seville, and Lucy Skjelstad. In Philanthropy Monthly (January/February 1993): 29-36.

• "Organizational Effectiveness in Libraries: A Review and Some Suggestions," by Elizabeth Aversa. In Drexel Library Quarterly, Vol. 17, No 2 (1981): 27-45.

• "Output Measures for Evaluating the Performance of Community College learning Resources programs: a California Case Study," by Tobin de Leon Clark and Elmer U. Clawson. In Advances in Librarianship, Vol. 17, (1993): 175-202.

• "Overcoming the Inadequacies of Performance Measurement in Local Government: The Case of Libraries and Leisure Services," by D.N. Ammons. In Public Administration Review, Vol. 55, No. 1 (1995): 37-47.

• "Performance Measures: A Tool for Planning Resource Allocations," by Patricia M. Kelley. In the Journal of Library Administration, Vol. 14, No. 12 (Spring 1991): 21-36.

• "Performance Measures in Libraries." In North Carolina Libraries, Vol. 48 (Fall 1990).

Local Government

• "A Five-Stage Approach for Improved Use of Citizen Surveys in Public Investment Decisions," by Mark A. Glaser & John W. Bardo. In State and Local Government Review, Vol. 26, No. 3 (Fall 1994): 161-172.

• "A Survey of Management Techniques Implemented by Municipal Administrators," by Shih-Jen Kathy Ho, Ph.D. and Linda Achey Kidwell, Ph.D. In The Government Accountants Journal, Vol. 49, No. 1 (Spring 2000).

• "Agencies’ Performance Reports Fall Short of Expectations," by Tanya Ballard. In Government Executive Magazine, August 1, 2001.

• "American Cities: A Special Report," by Katherine Barrett & Richard Greene. In FW (February 19, 1991).

• "An Improved Performance Reporting System at the Local Level," by Alan D. Ash. In The GAO Review, (Summer 1986): 31-33.

• "Best Practices Reviews for Local Government: Identifying and Sharing Better Ideas on Public Services," by Lyle Wray and Jody Haver. In Performance Management. Washington, DC: ICMA, January 1996.

• "Best value and Performance Management: Lessons Learned from the United Kingdom," by Jody L. Harris. In Government Finance Review (August 2000): 27-32.

• "Bruce! (Romer, that is) A Conversation with the Boss." In American City and County, Beth Wade, Ed. (September 2000).

• "Capital Gains," by Jonathan Walters. In Governing Magazine. Washington DC: Congressional Quarterly Inc. (August 2002).

• "City of Charlotte (A)," by Robert S. Kaplan. In Harvard Business Review, N9-199-036 (December 15, 1998).

• "Comments on Perrin's 'Effective Use and Misuse of Performance Measurement,'" by D.J. Bernstein. In American Journal of Evaluation. Vol. 20, No. 1. (Winter 1999): 85-93.

• "Cornucopia of New Statistics Shows City’s Best and Worst," by Jennifer Steinhauer and Michael Cooper. In NY Times, (September 25, 2002).

• "Detroit Realigns Performance Process." In PA Times, Vol. 24, No. 9. (September 2001).

• "Does Performance-Based Pay Motivate? Maybe, or Maybe Not," by Seok-Hwan Lee. In PA Times. (April 2001).

• "Financial Comparisons for Alabama’s Largest Cities," by PARCA. In the PARCA Report No. 33 (Summer 1998).

• "Fiscal Indicator Reports and Ratio Analysis: Benchmarking Ohio Municipalities and School Districts," by Jim Petro. In Government Finance Review (October 1998): 17-21.

• "Government by Traffic Light," In Governing Magazine. Washington DC: Congressional Quarterly Inc. (April 2002): 12.

• "The Government Performance and Results Act: Lessons for State and Local Governments," by Sam Ashbaugh. In Government Finance Review, Vol. 17, No. 2. (April 2001): 19.

• "The Government Performance Project - Grading the Cities A Management Report Card," by Katherine Barrett and Richard Greene. In Governing Magazine. (February 2000).

• "GPRA at a Crossroad," by Mary Hamilton and Marc Holzer. In PA Times, Vol. 24, No. 3. Washington, DC: American Society for Public Administration. (March 2001).

• "Grading the Cities: Best Practices in Performance Management," by Katherine Barrett and Richard Greene. In Governing Magazine. (February 2000).

• "In Search of a Bottom Line," by Tim Beasuchamp. In CA Magazine, (November 1991): 55-57.

• "Local Government Measurement Use to Focus on Performance and Results," by David J. Bernstein In Evaluation and Program Planning, Vol. 24. No. 1. (January 2001): 95-101.

• "Making Comparisons," by Katherine Barrett and Richard Greene. In Governing Magazine. (November 2002): 68.

• "Measuring Government Performance: Experimenting with Service Efforts and Accomplishment Reporting in Portland, Oregon," by R.C. Tracy and E.P. Jean. In Government Finance Review. Vol. 9, No. 6 (December 1993).

• "Measuring Performance Helps Governments," by Tom Louderback. In Business First (Louisville) (August 12, 2002).

• "Measuring Performance of Local Governments in North Carolina," by Paula K. Few and A. Jack Vogt. In Government Finance Review, Vol. 13 (August 1997): 29-34.

• "Measuring the Performance of Local Governments," by Paula K. Few and A. Jack Vogt. In Popular Government, Vol. 62, No. 2 (Winter 1997).

• "More Than Surface Repair: Citizen/Government Relations on the Mend." In The New Public Innovator. (Spring/Summer 1999).

• "The ‘New Connecticut:’ Lowell Weicker and the Process of Administrative Reform," by Robert S. Kravchuck. In Public Administration Review (July/August 1993): 330-339.

• "Performance Auditing in Municipal Governments," by J.D. Heaton, L.J. Savage, and J.K. Welch. In The Government Accountants Journal, Vol. 42, No. 2 (Spring 1993): 51-56.

• "Performance-Comparison Projects in Local Government: Participants’ Perspectives," by Ammons, Coe and Lombardo. In Public Administration Review. Vol. 61, No. 1. (January/February 2001): 100-110.

• "Performance Evaluation of Government Agencies," by Wanda A. Wallace. In The CPA Journal (April 1989): 14-22.

• "Performance Indicators: 20 Early Lessons from Managerial Use," by A. Likierman. In Public Money & Management, Vol. 13, No. 4, (October-December 1993): 15 -22.

• "Performance Measure Certification in Maricopa County," by Ross L. Tate. In Government Finance Review (February 2003): 69.

• "Performance Measurement in Local Government," by A.J. Palmer. In Public Money & Management. Vol. 13, No. 4 (October/December 1993): 31-36.

• "Performance Measurement in Local Government," by P.S. Benowitz, P.S. and R. Schein. In Government Finance Officers Association Municipal Yearbook 1996. Chicago: GFOA, (1996): 19-23.

• "Performance Measurement in Municipal Government: Assessing the State of the Practice," by T.H. Poister and G. Streib. In the Public Administration Review. Vol. 59, No. 4 (July/August 1999): 325-335.

• "Performance Measurement in Phoenix: Trends and a New Direction," by L.L. Decker and P. Manion. In the National Civic Review, Vol. 76 (March/April 1987): 119-129.

• "Performance Measurement in U.S. Counties: Capacity for Reform," by Evan Berman and Xiao Hu Wang. In Public Administration Review. Vol. 60, No. 5. (September/October 2000): 409-420.

• "Performance Measurement Principles and Techniques: An Overview for Local Government," by Harry Hatry. In Public Productivity Review, (December 1980).

• "Performance Measures Improve City Governments," by Geoffrey Segal. In PA Times, (May 2002): 1, 9.

• "Proof Positive," by Katherine Barrett and Richard Greene. In Governing Magazine. Washington, DC: Congressional Quarterly Inc. (July 2002).

• "Push for Performance to Start Near the Top," by Brian Friel. In Government Executive Magazine. (March 17, 2000).

• "The Question of Whether Performance Measurement Works: Good News for Real Managers," by Patria de Lancer Julnes. In PA Times. (July 2002): 6.

• "Researchers Rate Quality of Life in NYC," by Adelle Tilebalieva. In Columbia Spectator (Friday, March 1, 2002).

• "Running a City on a Shoestring," by Cindy D. Edmonds. In Management Accounting. (January 1994): 28-31.

• "Sacramento among Nations Best Performing Cities." In Sacramento Business Journal (June 25, 2003).

• "Self-Assessment Drives Performance Management in Philadelphia," by Susan Kretsge and Jeff Petraco. In PA Times. (July 2002): 4.

• "Service Efforts and Accomplishments Reporting in Local Government," by Daniel O’Toole and Brian Stipak. In the Journal of Government Financial Management. (Spring 2001): 36-40.

• "State and Local Government Productivity and Performance Measurement," by Harry Hatry. In State and Local Government Administration, Rabin and Dodd, Eds. New York: Marcel Dekker, Inc. (1985).

• "State and Local Government Performance on Trial." In Public Objective. National Academy of Public Administration (October 1999).

• "State Leaders Ponder Technology, Personnel and Reporting Challenges," by Thomas H. McTavish and Ralph Campbell, Jr. In The Government Accountants Journal, Vol. 48, No. 4 (1999).

• "State of the States 1995: Tick, tick, tick," by Katherine Barrett and Richard Greene. In FW (September 26, 1995): 36-60.

• "Symposium: How to Achieve Public Performance Improvement." In Public Performance & Management Review. (December 2000).

• "Ten Ways to Turn DC Around," by David Osborne. In The Washington Post Magazine (December 9, 1990): 1943.

Managing for Results

• "Coalition Sends Letter to Bush: ASPA Joins Coalition to Advise New Administration on Managing for Results," by Laura Castro, PA Times, (February 2001).

• "Managing for Outcomes: Lessons Learned by State and Local Government," by J. Epstein and R.T. Olsen. In The Public Manager. Vol. 25, No. 3 (Fall 1996): 41-44.

• "Managing for Results: Barriers to Interagency Coordination," by the GAO. In Month in Review. Washington DC: GAO. (March 2000).

• "Managing for Results: Challenges in Producing Credible Performance Information," by Christopher J. Mihm. In Month in Review. (March 2000).

• "Managing for Results: Emerging Benefits From Selected Agencies' Use of Performance Agreements," by the GAO. In Month in Review. Washington, DC: GAO. (October 30, 2000).

• "Managing for Results: Federal Managers' Views Show Need for Ensuring Top Leadership Skills," by the GAO. In Month in Review. Washington, DC: GAO. (October 20, 2000).

• "Managing for Results: Linking Performance Measures and Budgets," by William L. McGee and James R. Fountain. In School Business Affairs (June 1995): 4-15.

• "Managing for Results: Using GPRA to Help Congressional Decision Making and Strengthen Oversight," by David M. Walker. In Month in Review. (March 2000).

• "Measuring Results: Performance Based Government in Washington State," by Brian Sonntag. In Government Finance Review (June 1999).

• "Performance Measurement Update: Board and Staff Participate in Managing for Results Conference." GASB Action Report, Vol. 17, No. 5 (May 2000).

Mass Transit

• "51st & Lex Gets Riders Most Vexed: Worst in Subway Poll," by Pete Donohue. In Brooklyn Daily News (Monday, April 1, 2002): 1.

• "Few Transit Changes are Planned for Riders Drawn by New Passes," by Andy Newman. In The New York Times, (June 34, 1998): B1, B6.

• "Performance-Based Management in PENNDOT," by David Margolis. In PA Times. (July 2002): 3.

• "Straphangers’ Campaign," by G.L.A. Harris & Marc Holzer. In PA Times (January 2002): 12.

• "Street Smoothness Project," by G.L.A. Harris & Marc Holzer. In PA Times (February 2002).

• "Transportation and the Environment," by Bruce D. McDowell. In APWA Reporter (November 1990): 8-9.

Police Department Programs

• "Measuring What Matters," by Jeremy Travis and Joseph E. Brann. In National Institute of Justice: Research in Action (November 1997).

• "The Mystery of New York, the Suddenly Safer City," by Anne Cronin. In The New York Times (July 23, 1995).

• "Needed: Better Ways to Count Crooks," by Lawrence W. Sherman. In Wall Street Journal (Thursday, December 3, 1998): A22.

• "Panel to Overhaul Crime Reporting," by Michael Matza, Craig R. McCoy, and Mark Fazlollah. In The Philadelphia Inquirer (Wednesday, December 9, 1998): A1, A10.

• "Police Must be Held Accountable," by Jack Maple. In Newsweek (June 21, 1999): 67.

Program Analysis and Evaluation

• "A Multiple Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction Across Jurisdictions," by Janet M. Kelley and David Swindell. In Public Administration Review. (September/October 2002): 610-619.

• "Evaluating Public Programs," by K. Newcomer. In Handbook of Public Administration, second edition. J.L. Perry, ed. San Francisco: Jossey-Bass Publishers. (1996): 555-573.

• "Evaluation and Outcome Measurement in the Non-Profit Sector: Stakeholder Participation," by Colette E. Thayer, Allison H. Fine In Evaluation and Program Planning, Vol. 24. No. 1. (January 2001): 103-108.

• "Evaluation-It's Potential Utility for Operating Managers," by Wye and Hatry. In Organization Excellence, Wholey, ed. Lexington, MA: D.C. Heath and Company. (1987).

• "Education Policy Analysis and Program Evaluation: Shifting Methods, Politics, and Temperament," by Beatrice F. Birman. In Policy Analysis and Management, Vol. 22, No. 2 (Spring 2003): 300-304.

• "Legislative Program Evaluation: Defining a Legislative Service and a Profession," by Judith R. Brown. In Public Administration Review (May/June 1984): 258-260.

• "Logic Models: A Systems Tool for Performance Management," by Annie Millar, Ronald S. Simeone, and John T. Carnevale. In Evaluation and Program Planning, Vol. 24. No. 1. (January 2001): 73-81.

• "New Frontiers of Evaluation," by Michael Scriven. In Evaluation News (Feb. 1986): 7-44.

• "Operationalizing Performance Management.’ In Questions and Answers for Improving Government Performance. NAPA (June 1999).

• "Opportunities for Program Evaluators to Facilitate Performance-Based Management," by M.A. Scheirer and K. Newcomer. In Evaluation and Program Planning, Vol. 24. No. 1. (January 2001): 63-71.

• "Pitfalls of Evaluation," by Harry Hatry. In Pitfalls of Analysis, Majone and Quade, eds. Boston: John Wiley and Sons. (1980).

• "Politicians and Output-Oriented Performance Evaluations in Municipalities," by Henkter Bogt. In The European Accounting Review, Volume 10, No. 3 (2001): 621-643.

• "Program Evaluation," by Harry Hatry. Handbook of Systems Analyses Vol. 2, Miser & Quade, eds. New York: Elsevier Science Publishing. (1988).

• "Public Service Performance Evaluation: A Strategic Perspective," by P.M. Jackson. In Public Money & Management. Vol. 13, No. 4 (October-December 1993): 9-14.

• "Taming the Beast: Guidelines for Effective Evaluations," by Kathleen P. Enright. In The Non-Profit Times, (February 15, 2003): 21-22.

• "Tracking the Quality of Services," by Hatry, Harry. In Handbook of Public Administration 2nd ed. James L. Perry, ed. San Francisco: Jossey-Bass, (1996).

• "Using Adjusted Performance Measures for Evaluating Resource Use," by Amy Ellen Schwartz, Leanna Stiefel and Ross Rubenstein. In Public Budgeting and Finance. Vol. 19, No. 3 (Fall 1999): 67-87.

• "Using Performance Data to Improve Program Effectiveness." In Questions and Answers for Improving Government Performance. NAPA (June 1999).

• "Using Practical Program Evaluations." In Questions and Answers for Improving Government Performance. NAPA (June 1999).

Public Assistance Programs

• "Public Assistance Programs," by Sharon Wagner, Richard E. Brown, and James B. Tinnin. In Service Efforts and Accomplishments Reporting Its Time Has Come: An Overview, by Hatry, Fountain, et al. Norwalk, CT: GASB. (1990).

• "Welfare: The Hope & the Frustration," by Kathleen Sylvester. In Governing (November 1991).

Public Health

• "Costing Counting and Comparability: Aspects of Performance Measurement in a Pathology Laboratory," by Necia France, Graham Francis, Stewart Lawrence, and Sydney Sacks. In Pacific Accounting Review, Vol. 14, No. 2. New Zealand: Pacific Accounting Review Trust. (December 2002).

• "Improving Accountability: Evaluating the Performance of Public Health Agencies," by Vivian L. Carpenter. In AGA Journal (Fall Quarter 1990): 43-54.

• "Improving Competitiveness through Performance-Measurement Systems," by Louis J. Stewart, PhD, CPA, and Archie Lockamy III, PhD, CFPIM. In Heathcare Financial Management. (December 2001).

• "Presenting Community-Level Data in an "Outcomes and Indicators" Framework: Lessons from Vermont’s Experience," by David A. Murphey. In Public Administration Review (January/February 1999): 76-82.

• "State Posts New Nursing Home Report Cards Online," in Newark Jersey Star Ledger. (December 13, 2001).

Quality

• "ABC, SEA, SPC: Alphabet Soup or Quality Synergy?," by James J. Kline. In The Government Accountants Journal, Vol. 49, No. 1 (Spring 2000).

• "Ensuring the Integrity of Crucial Data," by William C. Rivenbark and Carla M. Pizzarella. In Popular Government, Vol. 67, No. 2. (Winter 2002).

• "Improving Data Quality for Performance Measures: Results from a GAO Study of Verification and Validation," by S. Divorski and M.A. Scheirer. In Evaluation and Program Planning, Vol. 24. No. 1. (January 2001): 83-94.

• "Monitoring the Quality of Local Government Services," by Hatry, Greiner, and Swanson. In Management Information Report. Washington, DC: ICMA. (February 1987).

• "Planning for Quality Improvements," by Oren Harari. In Nonprofit Management Strategies, Vol. 12, No. 8 (April 1991).

• "Quality," by Jack Miller. In KPMG Government Services Newsletter (February 1991):1-2.

• "Quality Comes to City Hall," by Joseph Sensenbrenner. In Harvard Business Review (March/April 1991): 64-75.

• "Quality Practices in the Public Sector," by Linda Kaboolian. In The Quality Movement and Organization Theory. R. Cole and W. Richard Scott, eds. Thousand Oaks, CA: Sage Publications (1999).

• "When Quality Comes to the Public Sector," by Linda Kaboolian, In The Taubman Center Report. (2000).

Recreation and Community Services

• "Higher Standards: Agencies are Raising the Bar on Customer Service," by David Osborne. In Government Executive Magazine, (July 2000).

• "Managing Central Support Services through Service Level Agreements," by Hugh Coombs, Ph.D., CPFA, and Anne Evans. In The Government Accountants Journal, Vol. 49, No. 1 (Spring 2000).

• "United Ways Approve New Standards for Accountability," by Matthew Sinclair. In The Non-Profit Times, (March 1, 2003).

Road Maintenance

• "Private Survey on Street Quality Conflicts with Mayor’s," by Andy Newman. In The New York Times (October 20, 1998).

• "Seeing is Believing: the Use of Trained Observer Ratings for Performance Measurement," by Donald Giancoli. In Government Finance Review, (October 2002): 18-23.

Surveys

• "Household Surveys, Key Informant Surveys, Service Provider Surveys," by Hatry, Koss, and Van Houten. In Tools for Collecting and Analyzing Data. Alexandria, VA: United Way of America. (1987).

• "Performance Measurement Systems: Results from a City and State Survey," by H.P. Garsombke, H. P. and J. Schrad. In the Government Finance Review. Vol.15, No. 1 (February 1999): 9-12.

Sanitation and Collection and Disposal

Water and Wastewater Treatment

• "Forging the Link between Land Use and Water Quality," by Mark Thompson. In Performance Matters, (April 2002); A-12.

• "Performance Assessment in US Water and Wastewater Utilities," by Linda L. Paralez. In Journal AWWA. (October 2001): 68-76.